Review Time
This service is fraudulent. They do not honor their return policy. I upgraded my mattress and purchased two, yet they have not processed the return for one mattress. The pickup has been delayed, and there is no communication regarding it. I feel cheated as I am now stuck with three mattresses and need my money back.
I received only half of the bed, with no headboard included. I've been raising complaints for over a week with no action taken. Forget about getting your money back; they won't refund or replace the item, even after multiple requests. Extremely unprofessional service.
They delivered a damaged product and have made no effort to collect it or issue a refund. The customer service is extremely poor, and their delivery partner, Xpressbees, neither calls nor attempts delivery. They even leave false updates claiming the customer was unavailable. Avoid Wakefit — you will regret buying them.
Mattress are ok but logistic department and customer service is very poor. Replacement can take more than 3 months that too without any strict time line. Delievery time also not fix, agent call 10 mins before delivering and if not available at home they return it back to their banglore warehouse and guess again take more than 2 months to get it back. In the end we cancelled order but getting refund is still ongoing. So buy if you are not working and have time for their nonsense
I have ordered many items from this website, and each time they deliver completely different products from what I ordered. When I contact customer support to request a return or replacement, they say there is no return policy. The customer service is also extremely poor, and they do not help at all.I’m still facing issues with them, so I want to warn everyone: please do not buy anything from this website.pls don't buy
Extremely disappointing experience with Wakefit. I ordered two single seater Napper Plus sofas on 18th October with a promised delivery date of 3rd November. Since then, the delivery date has been changed multiple times, with no clear explanation and absolutely no accountability.Customer support kept saying the issue was “escalated,” yet nothing actually happened. Then, nearly a month after placing the order, I was suddenly told that the order was on hold for “size confirmation.” This makes no sense at all — the size was clearly selected at purchase time.To make things worse, I was incorrectly informed that I ordered three units instead of two, which shows a serious lack of attention to detail and internal coordination.The new delivery date given is now 23rd November, which is far beyond the original commitment. This entire situation has caused a lot of stress and inconvenience, as we have been waiting endlessly without any clarity.Wakefit needs to seriously improve its operations, communication, and reliability. This has been one of the worst purchase experiences I’ve had, and I would urge others to be cautious before ordering.
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Wakefit creates innovative sleep products be it mattress, sleeping pillows and sheesham wood beds to help you get a comfortable sleep at cost effective pricing. Our products are easily available online and through our size guides you can decide whether you want to go for single bed mattress, king size mattress or queen size mattress with best mattress price. Contact us @+91 988 3333 123 for more information about top rated mattresses.See more
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