Review Time
I have ordered 3 seater sofa ...Delivery was 15 days late...but After recieving delivery Sofa was without legs...They assured us that legs will be provide in next day..but last 20 days had gone..complaining from one person to another ..mailing them ..sending pics..videos of sofa....still every one is lying ..No legs still recieved..At showroom they are bussy in taking orders from new customers but After taking full payment..they make u suffer very badly..Kindly don't give them full payment..They are cheaters lyers more over logistics part of them is ridiculous.
Dear Wakefit Team,This email is regarding my order Wakefit Antho King Size Hydraulic Upholstered Bed (Order No: ORDER202508hLXtt7).As you are aware, the delivery was originally scheduled for 18th August 2025. I am writing this on the 23rd August 2025, which means the order is already 5–6 days delayed. Despite my repeated follow-ups even before the scheduled date, no one from your team took any proactive action to ensure timely delivery.On 21st August, after several calls, emails, and tweets, I finally received a response stating that “the order will be docketed within the next 48 hours.” However, even after that period, I only received a call from a representative whose behavior was arrogant, irresponsible, and dismissive. He was not interested in listening to my concerns and instead kept giving meaningless explanations.This entire experience has left me feeling cheated and mentally harassed. For every escalation, all I receive from Wakefit are copy-paste replies like “we will come back to you in 24–48 hours”. To me, it seems 48 hours for Wakefit is treated as 48 seconds—no urgency, no accountability, and no real action.It is extremely disappointing that your calling team, case managers, mailing team, and even social media team are all providing nothing but false assurances without resolving the matter. I have never experienced such pathetic customer service from any reputed brand.I demand:A clear and specific delivery date with proof that the product is dispatched.An immediate explanation for the repeated delays and mismanagement.Accountability from a responsible person (not generic 24–48 hour replies).Please treat this as an urgent escalation. If I do not receive a satisfactory response, I will be left with no option but to explore other avenues for resolution.Sincerely,Shashank Shekhar Pandey9654360350
Every delivery product was delayed, installation person was novice and I'll behaved. Some product got on hold without any reason. After repeated reminders the delivery date was send without any update about delivery. Very difficult to reach customer care to get problems resolved after full payment had to face harrassment and unnecessary delays.
Disappointed with Wakefit's After-Sales ServiceI purchased the Indus Teak King Bed with Storage from Wakefit, and it was delivered on June 20, 2025. While the product itself looked fine overall, it had a minor issue, so I reached out to customer support. I was asked to share photos and videos, which I promptly did.On June 24, a representative called and assured me that a carpenter would visit within 48 hours to resolve the issue. Unfortunately, it’s now July 15, and no one has shown up. I have called multiple times, and every time I’m told that “someone will contact you within 24 hours.” But that never happens.I'm extremely disappointed with the lack of follow-up and accountability. The product may be decent, but the after-sales support is poor. I expected much better from a brand like Wakefit.
I ordered a King size bed from Wakefit, and it was delivered on 22nd May 2025 with two damaged parts. Since then, it's been almost a month, and I’m still waiting for the replacements!I’ve called their useless customer care 6-7 times, sent multiple emails, and escalated the issue – all for nothing. Every single time, they give the same scripted excuse: “It will be delivered in 48-72 hours.” Stop lying to your customers!This is beyond frustrating. They clearly don't care once the payment is done. No action, no follow-up, no responsibility. Just false promises and zero professionalism.Wakefit, this is shameful. You’ve wasted my time, money, and peace of mind. Ticket No: wakefit-2447090 – still unresolved after a month!
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Wakefit creates innovative sleep products be it mattress, sleeping pillows and sheesham wood beds to help you get a comfortable sleep at cost effective pricing. Our products are easily available online and through our size guides you can decide whether you want to go for single bed mattress, king size mattress or queen size mattress with best mattress price. Contact us @+91 988 3333 123 for more information about top rated mattresses.See more
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