Name: wakefit.co
Telephone: +919883333123
Rating: 1.1

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Tod Rogers Guest

1 year ago

Worst customer service

Worst customer service. I booked two mattresses and it got delivered on 5th may. Product was having wrong dimension and I booked for return. This so called reputed company assigned to blue dart company. That picked item in 13th May. And i shared the acknowledgement slip for pick up. But the same matter in their website is marked as not picked up. I rates a ticked to resolve the issue. There asked for 48 hours of time. Till date 7th June,every other day there are calling and asking for 48hrs of time. Not responding properly and keep on asking 48hours. On 3rd June case manager contacted me and informed that due to technical issues it was not marked as pick up but now it's is resolved and marked as pick and your refund will be initiated with in 24 to 48 hours. I thought there are genuine and i was waiting for confirmation but again after two days that is on 5 June they contacted me asking for pick up. Till now my refund is not initiated. They are playing with middle class family like me. In fact i informed them that i purchased using credit card but they cheating and asking again and again 48 hrs. Very very bad customer service. Kindly resolve this matter at the earliest. As i took it on loan through credit card my money getting deducted from credit card payment.They are saying trying to connect me but I'm not getting any call. They are bluffing.

Date of experience: May 16, 2024

Carlie Coleman Guest

1 year ago

Stay Away From Wakefit! Faulty Products! Nightmare returns – will never pickup returns!

Stay Away From Wakefit! Faulty Products! Nightmare returns – will never pickup returns!I am writing this after being utterly disappointed and frustrated with Wakefit operations and customer support, and till now this has not been resolved and I have raised complaints & written to nodal officers but nothing seems to be happening, in fact services seems to be worse. Order id: ORDER202404GFyQziI had ordered one custom size mattress on 28 APRIL 2024. The custom mattress was delivered on May 8th which was of the wrong size. The size I reached was so small, was more than ten inches smaller than what I ordered. After coordinating with Wakefit customer support a return was arranged and along with it a replacement of the correct size mattress with a new delivery date. Little did I realise that my ordeal was just beginning. The return was not picked up for a very long time, and I had to call and check with customer support again & again. They had to send packing material to arrive at my home which took a really long time (even though I had left it in a wrapped and covered state). After the delay, finally the packing material arrived. Then after some days the return was picked up. In the meantime, the delivery of my correct size mattress kept getting delayed and the delivery date kept changing. Even after the return was picked up, there was no sign of delivery for the correct size mattress. I had to call multiple times to your customer agents just to get the same mundane scripted response, day after day, promising delivery on a renewed date just to be delayed further. Again would call your customer support just to be repeated the same script as if listening to parrots repeating their dialogues. Everytime I call they need another 24 to 48 hours just to know the update on what is going on. Your team has no idea what is going on. I still hadn't received the correct size mattress after paying for it a month back. Then in June 1st I received the mattress only to see that I had been sent a damaged mattress that was torn in one corner. Again, everything started all over, initiated a return. But this time I was sick of all this and just wanted a refund. It is 24th June and till now no one has come to pick up the return and there are no signs of any return pick up nor refund. I have written to their grievance department & nodal officer, but they seem to do nothing about it too. It has been two months since my initial order and I still do not have a functional mattress. The services is terrible, the return takes weeks and weeks, if not months and they LIE consistently sending false information everyday saying it will get picked up but no one will show up. I still have a damaged mattress in my house with no sign of pick up.Why do I and my family have to suffer this inconvenience for your incompetence. I am utterly disappointed and shocked by the level of incompetence and your customer support.How are they going to compensate me for the inconvenience the company is continuing to cause? They won’t. When will the return be picked up? Or are you going to repeat the script you have been given? I am sick of listening to their apologies and scripts. There is no accountability. Do yourself and your family a favor and STAY AWAY FROM WAKEFIT! WORST EXPERIENCE!