Review Time
I ordered a King size bed from Wakefit, and it was delivered on 22nd May 2025 with two damaged parts. Since then, it's been almost a month, and I’m still waiting for the replacements!I’ve called their useless customer care 6-7 times, sent multiple emails, and escalated the issue – all for nothing. Every single time, they give the same scripted excuse: “It will be delivered in 48-72 hours.” Stop lying to your customers!This is beyond frustrating. They clearly don't care once the payment is done. No action, no follow-up, no responsibility. Just false promises and zero professionalism.Wakefit, this is shameful. You’ve wasted my time, money, and peace of mind. Ticket No: wakefit-2447090 – still unresolved after a month!
Should’ve been 0)Worst experience ever. Wakefit doesn’t just deliver late — they completely fail at communication, accountability, and basic customer respect.We made full payment and were promised delivery by a specific date. It’s now June 17th, and we’ve been waiting since June 13th. The product is delayed by over 4 days, and we’ve received no update, no call, no tracking info, and absolutely no way to contact the logistics team.We called Wakefit on June 13th — they asked us to wait 48 hours. Nothing happened. After that, they stopped taking calls entirely. No callbacks either.Chat support? Useless. We were fed the same copy-paste lines every single day:“Please wait till the end of the day.”Every. Single. Day.They gave us a ticket number that does absolutely nothing (2479008). When we asked about compensation for the delay and poor handling, they outright said, “We don’t provide any compensation.”And here’s the best part — the chat agent finally said:“Sure I will escalate the issue and request you to wait till end of the day for the product to be delivered. This would be my last resolution from my end.”That’s it. They closed the conversation without resolution, update, or responsibility.To top it all off, their logistics team falsely claimed they tried to call us — but there were no missed calls, no messages, and no real attempt. Just lies.We stayed home and waited for 4+ days, wasting time, calling them, chasing chat agents — only to be ignored, dismissed, and fed false promises.Wakefit is an example of how not to run a customer-facing business. They don’t value your time, your money, or your trust.0/5. Never again. Avoid this brand completely.
I beg to every single potential customer of wakefit- DO NOT buy anything from them.bebit furniture or mattress they are leaders of poor and defective products being sold at unusually high price.there is nothing professional about them.they have the ceo who lead from front how to syphon people's hard earned money.worst part is their no accountability style of working.portal is specifically designed to trouble users.customer care as worst as anything it could be.after buying anything the first thing they would disable your order cancellation and then they wouldn't listen to you at all.their license should be revoked immediately
Worst Online Shopping Experience Ever – Wakefit Is a Complete ScamIf I could give zero stars, I would. Wakefit is by far the most unprofessional and careless company I’ve ever dealt with. I placed an order on 28th May, and the delivery was promised for 6th June. At the last minute, they casually pushed it to 8th June, without even a proper explanation.Since then, I’ve been chasing them daily, and all I hear is the same useless line: “We’ll update you by EOD.” Spoiler alert — they never update. It’s been nothing but lies, delays, and horrible customer service.What’s worse? This is just the pre-delivery phase! Imagine what kind of nightmare it would be if you actually need to return the mattress during their so-called “100-night trial”. Don’t fall for it — it’s a marketing gimmick. Once they have your money, they’ll ghost you and make your life miserable.Wakefit should be renamed to Fakefit — they’re fooling customers and providing third-class service. No respect for time, no responsibility, no transparency.This company is a joke, and you’ll regret every minute spent dealing with them. Do yourself a favor — stay far away from Wakefit and choose a brand that actually delivers what it promises.
Please don't buy ANYTHING from these people. I purchased a convertible couch on Amazon and it came broken. Even though Amazon's policy clearly states return shipping for defective products was covered, this seller fought tooth and nail to get me to pay return shipping with NO guarantee they would refund my $300. Needless to say, I was ripped off even after trying to reason with this seller. This is not an isolated case, look at their reviews. Unfortunately this is common in the furniture business. These companies rip a bunch of people off, claim bankruptcy and open back up under another name. Stick with the big furniture names, pay a little more and don't be just another chump.
I can confirm, this is the worst company. They offer a 10-year warranty on mattresses, but don’t be fooled. With their terrible service, they won’t last 10 years. Avoid this brand at all costs, even if it’s free. They don’t deserve your money. Look for better alternatives.
Worst after sales service ever received from any brand, bought chair back 2 years and after an year or so tyres of chair was not working properly, raised concern with wakefit they agreed to replace the full product and arranged for pickup, after multiple attempts logistic patner came on 2 wheller to pick and clicks picture to arrange for 4 wheeler and never comes back, then 4 wheelers come one day and say you don't have packing material so they can't pick , riased the concern with wakefit and they provided me with material which is used for mattress, same process followed by the logistics , now they said packing material is not correct and they cannot pick,after this same raised with wakefit and till now, no update from them, neither they provide their seniors point of contact nor can do anything, simple pre templates allow us 24-48 hrs and after 48hrs I recieve and update that your request has been cancelled, this is 100th time I have received the same update
First they delivered mattresses not as per the specifications, secondly they were not the same size. Now as per there policy they have still not replaced even after multiple calls. they did not pick the old one and did not deliver the replacement and kept on delaying. Its almost a month.
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Wakefit creates innovative sleep products be it mattress, sleeping pillows and sheesham wood beds to help you get a comfortable sleep at cost effective pricing. Our products are easily available online and through our size guides you can decide whether you want to go for single bed mattress, king size mattress or queen size mattress with best mattress price. Contact us @+91 988 3333 123 for more information about top rated mattresses.See more
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