Review Time
Most horrble service I've ever had buying furniture as the company fails to understand a simple refund or a replacement concept for a damaged product.Tickets closed without any resolution. Multiple false promises from the people nowhere to be found or contacted again
Wish there was an option for zero star rating.The 100 days return policy is just on paper. They will never say no to you, but you'll just keep waiting infinitly for it to be picked up. You'll keep going through this useless cycle of them calling you every 3rd day only to ask for 72 hours more to pick it up.I believe there is only one option, go the legal route to make such brands understand what on earth is professionalism.
Wrong Commitment on deliveryWhile booking the order they show nearby date and when the delivery date arrives they move the delivery date to 10days more and when asked they simply asks us to wait as they have got high demand.They even insist not to cancel saying that refund takes 5 to 7 days and if you wait for more 3 days you will be getting the orderThey are literally cheating by promising the delivery quickly and once we pay them, they make us wait for delivery and they update the new updated delivery date on the last day of actual delivery date
I have bought 2 wakefit mattress and both the mattress have become useless in just 2.5 years due to excessive shrinkage.Wakefit makes false commitments for warranty. They don't replace mattress. Keep wasting time on emails for warranty claims, keep asking for photos and videos. They won't send any executive for visit.Wakefit is fooling people in the name of orthopedic mattress.Very very poor customer service and poor quality products.
I bought wakefit Xpert Grid Ultra Mattress (78x72×10 in) in July 2023 under 10 years warranty.The mattress failed in 1 year and formed a big lump at one corner.We raised formal complaint to wakefit and requested to replace it under their warranty.But till today they have not respected their own warranty and did not replace their defective mattress.So the 10 year warranty seems fake and used to attract customers to purchase their inferior products.Beware.
Ordered 2 pillows and 2 pillow covers. Covers were delivered but pillows have been delayed by 2 months. Their support agent keeps calling me to inform me it has been delayed. I asked them to take the covers back and refund me. They said that is not in their policy! "Only 10 days exchange we can do sir"Surprising that such a cheat company is allowed to operate in today's times!
2 MONTHS AND WAITING!! Finally, after 2 months of waiting, I canceled my order. After making 25 customer service calls over the last two months, I had no choice but to cancel the order. I decided to order from Wakefit because of the good price. Only Order from Wakefit only if you are willing to wait for 2-3 months for a mattress.
All the people are fraudsters....every level....they do not have any information when asked....they're running a business with celebrity face to loot customers in the name of items....the pune local delivery partner is mafia....they do not give you delivery or any information...continuously harassing......the helpdek people are clueless...meaningless...helpless...no escalation matrix.....totally fraud company...and all the reviews in their wensite are fraud.
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Wakefit creates innovative sleep products be it mattress, sleeping pillows and sheesham wood beds to help you get a comfortable sleep at cost effective pricing. Our products are easily available online and through our size guides you can decide whether you want to go for single bed mattress, king size mattress or queen size mattress with best mattress price. Contact us @+91 988 3333 123 for more information about top rated mattresses.See more
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