Review Time
Extremely disappointing experience. Received a damaged item and no replacement has been provided even after a month. Every time I contact customer care, they just say 'wait for 48 hours' — but nothing ever happens. Completely unacceptable service.
Fraudster.. I ordered J shaped maternity pillow in my 4th month.. it has been 6th month end.. still they have delivered the u shaped pillow.. 3 times wrong item got delivered.. no support from wakefit helpdesk.. Waste of time and money.. full of torture and harrasment
I purchased furniture - a shoe rack but it arrived damaged. What's disappointing is the absolutely laid-back attitude of Wakefit in their duty to replace the damaged product. Since it's prepaid, they don't care, every time I check with the customer care I receive the same automated response that we'll update you in 48 hours. I already waited more than a month for the delivery and to receive such customer service is pure agony. Honestly you should not engage with Wakefit, in disguise of a corporate, Wakefit's service is worse than a government office. Product quality - average so why bother!?
One of an horrible online experience was provided by Wakefit. Pls read the terms before any purchase as everything is in favour of the company & nothing supports customer interest. They had an audacity to deny any request despite delivering a broken damaged sofa and denied replacement or refund. Very arrogant customer service and no senior staff to escalate an issue. Better to stay away.
Ordered a flipper sofa-bed from the Wakefit site and after my payment, they informed me that it will be delivered by 3-4 weeks. Since I could not wait that long, I cancelled it within 30 mins of placing the order. But wakefit did NOT cancel it but instead placed it on hold. Then when I called their support, I was told it was their policy to not cancel but put on hold till the delivery date and then cancel on that delivery date and then issue a refund !!I should have seen that as a sign to stay away from Wakefit but since I had purchased from them 3 yrs ago and had been happy, I purchased the same flipper sofa from Amazon since there Wakefit said they will deliver within 2 weeks. Now I'm still waiting and the tracking number they give simply cannot be used anywhere to track it including their own website. And Amazon says it's Wakefit who should answer and Wakefit said it was Amazon. And the Wakefit customer service is a joke as they really have no idea what is going on and literally will not help you. I used to swear by Wakefit and they service but from now onwards I'm staying far away from them. And I'm desperately hoping to get my money back. I am sharing this so others don't get taken for a ride like me.
I purchased 2 mattresses from Wakefit dealers directly and one of the got deformed within one month of using it. Informed the dealer about it and he kept buying time and not responded well. I tried calling direct customer care they keep calling you every 3 days with differed responses and never intended to solve the issue. Lastly someone from the customer care told me that it will be solved through dealer only “The company cannot take this complaint” Strange that the brand itself is not taking the responsibility of the orders from dealers or the agents that they have hired and the irony that the mattresses are coming from there manufacturing unit. Lol Luckily I had the senior persons number to whom I contacted with all the photos and videos of the deformation of the mattress. After 3 months of follow up he has also stopped responding. Overall pathetic after service experience. This 10 year warranty is nothing but a scam.
One of the worst online company i have ever seen.They never deliver anything on time. Every time you call a representative , they will ask you to wait for 24-48 hours . Customer rep have no idea what they are doing, every alternate day you call and wait for 48 hours and issue never gets resolved.No promise held for return for the product. Please avoid ordering from this.
Pathetic Experience with Incomplete Delivery and Broken PromisesI ordered a Wakefit bed as a gift for a friend, expecting a seamless experience. Instead, it turned into an ongoing nightmare:Incomplete Product Delivered: Wakefit delivered only half the bed, even though I paid the full amount via Cash on Delivery (COD). Key components of the bed were missing, making it unusable.Lies and Excuses: When I contacted customer support, they shockingly claimed the product was marked as "returned to the shipper." This made no sense because I physically had the incomplete product and proof of payment.Frustrating Follow-Ups: Every time I called customer support, I was told, “We will get back to you within 24 hours.” This promise has been made countless times over two months, but no one ever calls back. Instead, the same cycle repeats, leaving me to chase them endlessly.Unacceptable Delays: After multiple escalations, they admitted their mistake but offered to deliver the missing parts after one month. By then, I had already purchased a new bed from a local store, as I couldn’t keep my friend waiting for weeks.No Refund Yet: I demanded a refund instead, which they agreed to. They promised to pick up the incomplete product and return my money. However, it’s been over two months, and I am still waiting. Despite endless follow-ups, nothing has been resolved.This experience has been exhausting and infuriating. Wakefit’s customer service is unprofessional and unreliable, with no regard for customer satisfaction. I strongly urge others to stay away from this company if you value your time and money. Negative stars for this abysmal experience.
I ordered for Mattresses and pillow the delivery date was given as 17th of November 2024.., Today date is 29-11-2024 till now they have not delivered. Today while asking the status of delivery.., i am given with a new date 04th of December 2024.., Fingers crossed.. i am expecting atleast to get delivered before the year beginning 2025.
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Wakefit creates innovative sleep products be it mattress, sleeping pillows and sheesham wood beds to help you get a comfortable sleep at cost effective pricing. Our products are easily available online and through our size guides you can decide whether you want to go for single bed mattress, king size mattress or queen size mattress with best mattress price. Contact us @+91 988 3333 123 for more information about top rated mattresses.See more
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