Review Time
I ordered a wardrobe before moving into a new house and unfortunately I had measured wrong and needed to change my order. Wardrobe direct were happy to do this on their end so that I would not have to cancel the order, wait for a refund, and re-order again.Once I received the order I threw out the packaging with the back panels in error. Once again wardrobe direct were quick to respond and advise they would send the replacement panels free of charge in a couple of days.They’ve been extremely helpful and quick to respond. Wardrobe quality is excellent as well.
I ordered a wardrobe before moving into a new house and unfortunately I had measured wrong and needed to change my order. Wardrobe direct were happy to do this on their end so that I would not have to cancel the order, wait for a refund, and re-order again.Once I received the order I threw out the packaging with the back panels in error. Once again wardrobe direct were quick to respond and advise they would send the replacement panels free of charge in a couple of days.They’ve been extremely helpful and quick to respond. Wardrobe quality is excellent as well.
I can't fault the quality of the wardrobes, so, if you're buying to build yourself, I recommend WardrobesDirect. However, the lack of communication made our experience very frustrating, and two weeks were wasted. I had trouble initially ordering two wardrobes, but after sending an online message, Jack phoned me, and helped me sort it out. He has been helpful throughout, as my only contact, but my gripe is this. I ordered one wardrobe, and one wardrobe set, which included two bedside cabinets and a chest of drawers. I paid for them to be erected, but I wasn't told that they would be built by a different company, therefore, when I received the wardrobe (not the wardrobe set) late on a Friday evening, and the delivery guys said they only deliver to the door, my husband and I was really shocked and dismayed as he's nearly 70 and I'm not far behind, and there was no way we could have brought them into the house, let alone carry them up the stairs. Thankfully, the young delivery guys took pity on us and did carry them up the stairs, which they even struggled with. I received an email from a flatpack company asking me to choose a date to build my wardrobe. I presumed i had to wait until the wardrobe set arrived so both could be built in one visit. The following Friday the wardrobe set arrived, and the delivery driver was also there to build the furniture, but only the bedroom set. I'd wasted a week thinking everything was being built by the same company, but they weren't! The second wardrobe only got built yesterday, and unfortunately one of the doors refuses to stay closed so we're left to fix that ourselves. From the very start, I should have been informed that the company outsourced the building of their wardrobes. We should also have been told that one would be delivered and built there and then, and the other needed us to choose a date with the flatpack company. I'm sorry we didn't just pay the extra money and get Griderobes to install built in furniture as they were fantastic when they fitted our bedroom furniture; a totally different experience from start to finish.
I can't fault the quality of the wardrobes, so, if you're buying to build yourself, I recommend WardrobesDirect. However, the lack of communication made our experience very frustrating, and two weeks were wasted. I had trouble initially ordering two wardrobes, but after sending an online message, Jack phoned me, and helped me sort it out. He has been helpful throughout, as my only contact, but my gripe is this. I ordered one wardrobe, and one wardrobe set, which included two bedside cabinets and a chest of drawers. I paid for them to be erected, but I wasn't told that they would be built by a different company, therefore, when I received the wardrobe (not the wardrobe set) late on a Friday evening, and the delivery guys said they only deliver to the door, my husband and I was really shocked and dismayed as he's nearly 70 and I'm not far behind, and there was no way we could have brought them into the house, let alone carry them up the stairs. Thankfully, the young delivery guys took pity on us and did carry them up the stairs, which they even struggled with. I received an email from a flatpack company asking me to choose a date to build my wardrobe. I presumed i had to wait until the wardrobe set arrived so both could be built in one visit. The following Friday the wardrobe set arrived, and the delivery driver was also there to build the furniture, but only the bedroom set. I'd wasted a week thinking everything was being built by the same company, but they weren't! The second wardrobe only got built yesterday, and unfortunately one of the doors refuses to stay closed so we're left to fix that ourselves. From the very start, I should have been informed that the company outsourced the building of their wardrobes. We should also have been told that one would be delivered and built there and then, and the other needed us to choose a date with the flatpack company. I'm sorry we didn't just pay the extra money and get Griderobes to install built in furniture as they were fantastic when they fitted our bedroom furniture; a totally different experience from start to finish.
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We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.
