Review Time
My wardrobe was initially delivered quickly (Late January / early February 2025), but the mirrored sliding door was damaged on arrival. The delivery / assembly associate said that he would report back to Wardrobes direct and they would replace quickly. I heard nothing initially - so I followed up with customer service - they told me 2-3 weeks for a new door to be dispatched. Then MONTHS went by with no contact. I have emailed multiple times with no response whatsoever. Still no response at all. So disappointed with this service - totally inexcusable.-Update: I received an email from Wardrobe direct on 20th May after leaving this reviewing informing me that they would arrange delivery of my door in 7-10 days. Month on and no further update or communications from Wardrobe Direct, and of course, still no door.
My wardrobe was initially delivered quickly (Late January / early February 2025), but the mirrored sliding door was damaged on arrival. The delivery / assembly associate said that he would report back to Wardrobes direct and they would replace quickly. I heard nothing initially - so I followed up with customer service - they told me 2-3 weeks for a new door to be dispatched. Then MONTHS went by with no contact. I have emailed multiple times with no response whatsoever. Still no response at all. So disappointed with this service - totally inexcusable.-Update: I received an email from Wardrobe direct on 20th May after leaving this reviewing informing me that they would arrange delivery of my door in 7-10 days. Month on and no further update or communications from Wardrobe Direct, and of course, still no door.
I would never recommend anyone to use this company. I ordered my wardrobe in November 24. And waited for delivery , being told there was a delay still waiting at Christmas . I was aware of the Christmas break. Then finally get a date, but as you can not arrange a convenient time , they booked a date I couldn't make. During all this time I contacted them continuously by email as you are unable to call. Often not getting a reply. I finally get another date , luckily I could make it. Only to be told the day before delivery, they would not be arriving as my wardrobe was the last on the pallet and was damaged. There was a total lack of response to my numerous emails.If only you could communicate with them it might not have been so bad. Total lack of customer service. Date experience started was mid November 24 .
I would never recommend anyone to use this company. I ordered my wardrobe in November 24. And waited for delivery , being told there was a delay still waiting at Christmas . I was aware of the Christmas break. Then finally get a date, but as you can not arrange a convenient time , they booked a date I couldn't make. During all this time I contacted them continuously by email as you are unable to call. Often not getting a reply. I finally get another date , luckily I could make it. Only to be told the day before delivery, they would not be arriving as my wardrobe was the last on the pallet and was damaged. There was a total lack of response to my numerous emails.If only you could communicate with them it might not have been so bad. Total lack of customer service. Date experience started was mid November 24 .
Poor experience with this company and very bad customer support.After spending a fortune for a wardrobe, first they delivered a door with a mirror broken that had to be replaced.The installation was not good and I’m trying since November’24 to have a soft protector replaced since it’s scratching the mirror.There is no phone support and all conversation is by email which takes forever and I have to send different follow ups.I asked for a replacement in November’24 and I had to ask again 2 months later in January’25. After paying £50 for a revisit to fix this issue and waiting for 10 working days as instructed by the company, the soft protector is still not available and I still don’t know when the issue with my wardrobe will be resolved.Update 28/Feb: After waiting for another 5 weeks I finally received the soft protector (let’s not forget I had initially requested in Nov’24).Then I had to book a revisit that I had already paid £50 and even though I gave 8 different time slots they were available only after 2 weeks which was today 28/Feb.I mentioned multiple times in the emails I sent that I would not be available after 3 pm and today I received a message from the installer at 2pm that he was available only around 5pm so we had to reschedule to next week on Monday.The “series of unfortunate events” (like the Sales Team said) never ends…
Poor experience with this company and very bad customer support.After spending a fortune for a wardrobe, first they delivered a door with a mirror broken that had to be replaced.The installation was not good and I’m trying since November’24 to have a soft protector replaced since it’s scratching the mirror.There is no phone support and all conversation is by email which takes forever and I have to send different follow ups.I asked for a replacement in November’24 and I had to ask again 2 months later in January’25. After paying £50 for a revisit to fix this issue and waiting for 10 working days as instructed by the company, the soft protector is still not available and I still don’t know when the issue with my wardrobe will be resolved.Update 28/Feb: After waiting for another 5 weeks I finally received the soft protector (let’s not forget I had initially requested in Nov’24).Then I had to book a revisit that I had already paid £50 and even though I gave 8 different time slots they were available only after 2 weeks which was today 28/Feb.I mentioned multiple times in the emails I sent that I would not be available after 3 pm and today I received a message from the installer at 2pm that he was available only around 5pm so we had to reschedule to next week on Monday.The “series of unfortunate events” (like the Sales Team said) never ends…
Good quality and very sturdy, the 2 men who came to assemble it were very polite and built it within the 2 hours I asked if they could take the cardboard with them and they did. Excellent service quick at responding when I emailed my ceiling height to make sure it could be built. Would highly recommend
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We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.
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