Review Time
I purchased 2 wardrobes 8 weeks ago, and I am extremely frustrated with the lack of communication regarding my order. Since moving into my new home, I haven’t been able to unpack my clothes because they are still in boxes. I have been actively trying to get information about the delivery, but my messages go unanswered. The chat service directs me to email the sales team, yet I receive no replies, and the chat is unresponsive.At this point, I demand to cancel my order and receive a full refund. I refuse to endure the uncertainty of waiting months for the wardrobes to arrive. To add insult to injury, I received an urgent request from the company asking for my review of the furniture's quality, which is completely ridiculous since I have yet to receive anything. This has raised serious concerns about the legitimacy of the company and its ability to fulfil orders. I am using the link sent to my email address to complete this review. I echoed other frustrated customers, and I should have followed my instinct that buying products from companies without a customer service contact number always raises a red flag. I want to know if anyone else has had to wait more than 8 weeks without any updates. I am determined not to lose the £1,250 I paid for this unacceptable service.
I purchased 2 wardrobes 8 weeks ago, and I am extremely frustrated with the lack of communication regarding my order. Since moving into my new home, I haven’t been able to unpack my clothes because they are still in boxes. I have been actively trying to get information about the delivery, but my messages go unanswered. The chat service directs me to email the sales team, yet I receive no replies, and the chat is unresponsive.At this point, I demand to cancel my order and receive a full refund. I refuse to endure the uncertainty of waiting months for the wardrobes to arrive. To add insult to injury, I received an urgent request from the company asking for my review of the furniture's quality, which is completely ridiculous since I have yet to receive anything. This has raised serious concerns about the legitimacy of the company and its ability to fulfil orders. I am using the link sent to my email address to complete this review. I echoed other frustrated customers, and I should have followed my instinct that buying products from companies without a customer service contact number always raises a red flag. I want to know if anyone else has had to wait more than 8 weeks without any updates. I am determined not to lose the £1,250 I paid for this unacceptable service.
Tremendous service right from the ordering, delivery and to subsequent wardrobe assembly. I was informed on the delivery time and progression and contacted regularly regarding assembling the wardrobe. The staff were courteous and professional. I will be ordering again. Thank you.
Tremendous service right from the ordering, delivery and to subsequent wardrobe assembly. I was informed on the delivery time and progression and contacted regularly regarding assembling the wardrobe. The staff were courteous and professional. I will be ordering again. Thank you.
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We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.
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