Review Time
Absolutely useless company, in purchased a wardrobe with assembly, after paying I never received a confirmation email. I searched the site for a number to call and there wasn’t one. I sent an email to customer service. I heard nothing for a week. I filled out a chat form and some to a robot, they asked for my postcode and said someone would be in contact, nobody bothered. I spoke with a robot again and demanded to speak to a human, I left my phone number. About a week later finally someone called me, after the conversation I received my order confirmation email. Another week later I received a message with a delivery date, I couldn’t accept it because I’d be on holiday. When I was on holiday I phoned the company to try to get another delivery date, they said it would be another ten days or so. Then a day later I received another message saying it two days later am. I nearly turned it down as it was the morning after I returned on a late flight from holiday. Then at the airport I received a message saying the would deliver at 6am the following morning. Also the message said they if the delivery was upstairs I had to pay £20, which I thinks a con considering it’s a wardrobe. I knew I wouldn’t be home until 2am but There was no way for me to cancel. After 3 hrs sleep I was phoned by delivery guys who’d gone to wrong address. It wasn’t far away so I gave them instructions ho to get to my house. When they arrived they were fairly rude and immediately demanded £20 for upstairs delivery, it had been raining, none bothered to ask if they needed to take off their shoes. They just traipsed in and out, dirtying the carpet. When all packages were delivered they asked me to sign the delivery note. I asked them how long it would take to assemble, they said they didn’t assemble just delivered. I could hardly lock them in and insist. I’m absolutely fuming.
Relatively simple to assemble (Petra wardrobe), once assembled they feel really solid, doors slide well and look great. A couple of small issues with the instructions but can be worked out with the pictures etc. Delivery service was probably the best I have ever encountered - You choose day, track real time all the way to your door. The driver was great, unloaded everything and checked the glass before he left.Very happy with wardrobes would definitely use this company again 👍
I ordered a wardrobe, but before it arrived I had to cancel down to unforseen circumstances. If you want a speedy reply then don't hold your breath,they are reluctant to give me my money back or even corridpond with me .It's such a poor set up and disappointment. 7 days on , still no reply still no money back !!
I am very pleased with Tahir the professional wardrobe fitter as he was very pleasant, friendly and excellent at doing his job. I was extremely impressed that Tahir was able to fit my beautiful wardrobe together all by himself and he arrived on time to do his job in my new apartment. I would definitely recommend Tahir and Wardrobe Direct to others. Thank you Tahir :)
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We offer our customers a wide range of sliding to hinged, contemporary high to gloss to traditional oak wardrobes and bedroom sets with bedside and Chester drawers as well as beds to match the design of your wish. Create your own bedroom look with our bespoke or a more affordable set suiting your budget.
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