Review Time
I Have Been An account holder since 2015.. I HAVE NEVER BEEN LATE OR MISSED A PAYMENT. I have been given a high. Credit. Limit but have barely went to 500 dollar I ordered. Solar lights last year which never came. I eventually cancelled order. I saw the same lights again, reordered .the total came to about $275. I called to get status and was told items$69.00 a piece was on hooked because my credit bureaus were locked and a letter would becoming. In the mail. I currently owe them. About $235.00. It's beyond me why a credit pull would even be needed. I actually started to lift the freeze but after talking with their credit department and thinking about all the over priced items I have purchased in the past, seeing same items for less elsewhere and the outrageous shipping fees I have decided to pay account off and close it out! I was going to unfreeze my credit reports just so they could see I am a valued customer,someone to keep who pays all her accounts on time every month, then I thought my payment history should speak for itself! I told them to close my account and I will just pay it off today.. but i thiught about it,, I can shop ANYWHERE so I will just continue as I have been doing and when balance is zero.- freeze them permanently. I agree with all the reviews I have read today. They are not customer friendly. I would not recommend them.
I paid off my account with Montgomery ward, when all of a sudden there was a bill from an account that is not ours. I contacted them, disputed that account, had several conversations, and every time I turn around they lie again saying I acknowledged the debt, and put down my right for dispute. I pay my own bills, but I will not pay something that I did not create, did not order, and therefore did not receive. Their customer service is absolutely scandalous. And while I am disputing this fake account, they froze all the credit that I had on my legitimate one. So let them keep it, Montgomery Ward is not the only company in this country
They support BLM & Antifa. They solicit this in my BILL helping BLM from Bradford Exchange. Customer service is a joke. The MANAGER said “if you don’t like what we put in your bill just throw it away, we support many of their organizations “ instead of addressing the issue at hand. I paid them off in full and will NEVER DO business with them again. ALL LIVES MATTER. Montgomery Ward also sells bedsheets that have BLOOD 🩸 on them, refuse to take them back. Bedsheets from China left us rashes. They were not sewn correctly -Montgomery Wards says it’s past 30 days you HAVE to keep them. 🤢 Selling products with bodily fluids on it from CHINA? 🤮 I rest my case. They promote BLM , Antifa, other Hate groups... this was told to me by their MANAGER. I can’t make this crap 💩 up. Wait till other folks get their bills this month. Wards must want to insight riots and keep the hate going. Nasty products Nasty customer service. Nasty Hateful Managers. They certainly don’t care about your opinion or you. THEY JUST WANT YOUR MONEY! Buyer beware
Ordered a bath rug set which came with 2 rugs and a toilet rug. What I received was unacceptable!!! The rug for the toilet and the larger rug was clearly used. The smaller one looked brand new but the other two were definitely not. The fibers were worn and looked frayed along with looking like they had been washed. I would have maybe thought it was my eyes or from shipping but then my cats went crazy sniffing it like they were smelling unfamiliar smells. They only did it to the two rugs that looked used. I called and they claim they are going to make it right. Still unacceptable in my books. You don't ship out used merchandise for a new price. They thought they were gonna get away with it I'm sure. Most likely won't buy from them again...VERY UNHAPPY!!
Montgomery Ward gave me a $1425 credit limit. Today I tried to order, and they said my Wards Credit has expired. Expired? I don’t have an expiration date. Well, not everyone’s credit expires. What the heck are they saying? Then she tells me they don’t tell their customers there’s an expiration date. Do not use this Company. Worst customer service ever. They couldn’t even explain to me why. I’ve had exceptional payment history with them for over 2 years.
Credit DepartmentSpoke with a someone in the Credit Department. I had questions regarding my account and he was rude. Customer Service is so important when running a business. I asked him about a program they may have regarding the pandemic. He was so rude and disconnected from humanity. I am so disappointed in his demeanor. I am discontinuing my membership.
I'm rating this Montgomery Ward company as a whole I purchased three or four necklaces from them and after my wife worn them for a few weeks to months what was suppose to have been 10k or 14k completely faded of the necklace is some different type of metal underneath. Now that I'm layer off work I'm constantly getting these threatening letters and none stop phone calls. I can wait to pay them off and all the credit line they give isn't worth the hassle and head you receive for some fake merchandise. I'm letter anyone out there thats thinking about deal with this company please make them your last choice and never waste your time on that over priced corner store jewelry!
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