Review Time
Dear Montgomery Wards, your prices are outrageous. Unfortunately I made a purchase on my credit account I have with you and did not do any research before I made the purchase. Lesson learned, your prices are twice as much as other sites. Will not be using my credit account anymore. This isn't just on 1 or 2 items. Customers look elsewhere, you will find what you want for less then half of what you pay at Montgomery Wards.
I have decided to file both a Small Claims complaint and an FTC complaint because of the lousy and downright negligent business practices of this company. They received my past due payment of $49 less than 10 days ago; today I received a letter in the mail saying that I was, basically, a credit deadbeat who was 'not concerned with my reputation -- and that my reputation was in trouble." My theory is: if you can't get your facts straight in a matter, you have no right to accuse anyone! Obviously, this company is indifferent and insensitive to the needs of their customers (in my case, former customer!). Since they gave me 10 days to pay a bill I do not owe -- and, indeed, have verification of payment -- I told them that I will GIVE THEM 10 DAYS TO WRITE A LETTER OF APOLOGY TO ME -- or I will see you in Court! And I mean it!
This company has the poorest customer service. The representatives are clueless about resolving issues. Fraudulent activity occurred on my account in May 2025. On their statement, instead of providing a number to make a payment, they provide a number for a different company who is fraudulently using your information to gain access for some credit monitoring at a cost of $97.37 which is then automatically taken from your account. When you call Ward, they take no responsibility for this company. After I said didn't want credit monitoring they were still requesting my personal information for ill gains. When I actually got someone at Ward = they were dismissive and told me I should not have provided my information. I explained that I thought I was dealing with them from the beginning and they were only verifying. I had to close my checking account and put an alert on my credit report. Ward took no responsibility for putting another company's number on their payment statement. Once I pay off my account I am closing it. I will NEVER order with them again. I don't owe them much so I am going to pay it off and close the account. HORRIBLE EXPERINCE buyer beware.
I've had Montgomery Ward card back in the 80's when they had an Actual store. What I find disturbing, is the Shipping Cost. I wanted to purchase a comforter set and the shipping was 31.99? Then I X'd that and needed a 5000 BTU air conditioner for 299.00 + 55.00 S/H plus added taxes? Almost 400.00. So I ordered one on Amazon for 159.00 FREE S/H 11.40 tax... total cost 170.00. Put it on Afterpay 60.02 for 3 months. I would like to patronize this store again, but the shipping is Ridiculous.
After extending me credit, I used it and paid it back in full so I still had credit left. I tried to use it and Wards denied me saying my credit report only lasted a month. That's a bs business model. Don't buy from Wards, especially the military. I will never buy from Wards again.
This company has the poorest customer service. The representatives are clueless about resolving issues. Fraudulent activity occurred on my account in December and instead of figuring it out, they closed my account and issued another one which is find. But when I placed and order I am told after the fact that I must pay a down payment! The excuse? We are trying to protect you and the company. How is that? If that was the case then why didn't the representative tell me that when I placed the order that I had to pay a down payment initially. I don't owe them much so I am going to pay it off and close the account.
This is absolutely the worst company to get any credit from stay away stay away! I was in the hospital I called them told them I was going to be late they said no worries to get better and they gave me a bad credit score I hate this company I'm paying them off soon as possible I got to get rid of this company stay away from them they are thieves!
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