watchdoctors.co.uk

4.2
4.2 Based on 61 reviews

Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire....

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Average Rating

4.2

/
5

61 Reviews

5 Star
79%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
18%

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Clive Beedell
Dad’s old watch

Sent my late Dads old watch to them to see if they could get it working again, received it back today all clean, tidy and new parts. They were so professional, very polite and helpful. Recommend anyone, needing a watch repaired they are 100 percent genuine.

5
Date of experience: Aug 29, 2025
Alastair Tholen
Brilliant Watch Service

I took my Tag Heuer watch in for service at the Thame shop a few weeks ago. It needed a full service and replacement crown. I got the watch back yesterday and it looks and feels like new. They have also restored the case and bracelet which was looking worn but is now as good as new. I would definitely recommend them and will use them in future.

5
Date of experience: Aug 14, 2025
James H
Expert technicians. Highly skilled.

Superb service and really engaging, knowledgeable staff (I say ‘staff’ but they’re really ‘enthusiastic horologists’!). My watch is running PERFECTLY after the service. Highly recommended!!!

5
Date of experience: Aug 09, 2025
Alan H.
Very disappointed after driving a 2…

Very disappointed after driving a 2 hour round trip - wanted advise on my late fathers Rolex which doesnt keep time - salesperson was unsympathetic to my recent loss….I explained the watch wasn’t my style but one in the display cabinet which was made in my birth year was……I asked the value of my dads watch to be told we dont do valuations….explained was interested in part ex against the watch they had for sale….again we do do valuations…..there was clear sign said we buy second hand rolex - so you must know a value to make an offer when you purchase…. I was then rudely told we are opening a new branch in Thame and that we are not buying any second hand watches at the moment - clear sign in big letters said you do???? Then i was advised to look on ebay for a price and let them know what i wanted for the watch - or try Chrono24 and call them with my expectations.REALLY? I wont be coming back, I wont be looking on ebay - oh and I shall be using proper ROLEX distributors for assessment, service and advise.I advocate small independent businesses - but on this occasion the sales women made me feel like an idiot and was frankly condescending that I didn't know what I had……That aside - I have sought and received professional advise and service from an independent in Hatton garden. Really sorry to post this review as I never do feedback but quite frankly i was shocked at the dismissive customer service.Maybe it was just a bad day for her - but no need to make mine bad too!!!

1
Date of experience: Jul 31, 2025
Mitch Baker
Great Service.

Found Watch Doctors via a search. Great initial contact. Sent a Tag Heuer watch for a battery replacement and seal. Speedy turnaround and just great service. Wouldn't hesitate to use them again.

5
Date of experience: Jul 28, 2025
Rathbone Anderson
Cartier Santos dial replacement

My Cartier Santos watch was sent to Watch Doctors to have the dial replaced and new one fitted. I am delighted with the repair and also speed of the whole process. From the date that Watch Doctors received the watch to being received back today (17/07/15), it took 15 days, amazing service with great communications at every step of the way. Well done Watch Doctors and keep up the good work. Highly recommended.

5
Date of experience: Jul 17, 2025
Melissa Ross
Great service

Had my Rolex repaired for the second time in 39 years due to winder and main spring issue. Only took a week and watch looks almost new. Staff are super friendly. Treat you with respect even though I don’t look like the type of person to own a Rolex. Cannot speak highly enough of the team , and highly recommend.

5
Date of experience: Jul 14, 2025
Lyle Anderson
Great experience

Sent 2 watches to Watch Doctors from a Scotland on Monday have them back on Friday. Price for battery replacement much fairer than that charged by others if you don’t need watch resealed. I don’t wear my watch to swim or in the bath so I’m happy! Great communication, everything they said they would do they did.

5
Date of experience: Jul 11, 2025
Trey Kelly
Great Experience - 5 Star

Very easy to deal with, speedy communication, repaired RADO on time, on quote and returned quickly and safely; full documentation, replaced parts/seals and water pressure test certificate - EXCELLENT Company, really professional, timely, great customer service and very trustworthy - THANK YOU

5
Date of experience: Jul 01, 2025
Kaden Kelly
Very happy

Excellent service and price for a new quartz movement in my watch after the battery had leaked and corroded the contacts etc.Very quick turn around too.No hesitation to use them again.

5
Date of experience: May 01, 2025

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