Review Time
My wife's titanium 30 year old Seiko dress watch had stopped working. I sent it to Watch Doctors, got a quote on the day they received it and back within 2 weeks, in time for her birthday. It's the second time its been to them - every 10 to 15 years sounds fine to me!
After initial online enquiry i sent my watch for a battery change, reseal, clean and polish along with option to replace a faulty clasp. Upon arrival i was quickly sent a repair estimate, works are only undertaken when you are happy and agree cost to authorise.Great service all my questions were answered both quickly and accurately. My watch arrived back to me with a new battery, genuine replacement clasp and fully polished and cleaned - it basically looked like a brand new watch. Arrived less than 24hrs after dispatch very well packed and presented with certificate for seal. Fantastic service at a reasonable cost will happily use again
Almost a five start review. Tudor watch was polished well, link removed and a new glass put in and then presented back to me in a nice suede pouch, all good so far.It nearly ended in tears though. the watch pin on one of the shoulders hadn’t been fixed properly and not picked up in quality checking before handing back to me. I only noticed it when I got to the car and had another look. Had I have worn the watch straight away it would have flown off my wrist and caused serious damage!Anyway apart from this a good experience
Have been to this shop several times now asking for specific things they stock only to keep being refused due to there advice that I neither need, have asked for or want. I've been repairing and modifying watches for years and know what I can make work and what I can't just stick to selling things just because you don't know how to modify it to fit dosnt mean I and others don't.
I had a great experience with them. I services my rare watch with them 1 years ago. My dad bought it in NY 50 years ago. They did a great job. Last week the watch was slowing down and I contacted them. They re-hauled the watch entirely and they send it back with an invoice not requiring any payment. This was unexpected and shows how much they care about their business and their customers. I dont think any other company would have show this level of care, especially when not asking for it. I just cared for my watch to work. Thank Divia for your prompt answer and professionalism. Is like flying Emirates!
Dropped in my watch for repairs had to continuously keep contacting for updates to only be told they were waiting to hear back from manufacturer and that they would contact me the next day which they never did. In the end had to go and collect my watch 3 weeks wasted.
"The Watch doctor"???? wasted my time having agreed to collect a watch. I wasted a round trip of 40 miles. I received a call just before arriving to say that the watch now sold and no longer available. Very disappointing despite pleading to respect my journey and the agreed collection time. No respect to my wasted time and journey. This doctor is after money only and has no watchmaker standard. Tried may times but was ignored.
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Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire.
