watchdoctors.co.uk

4.2
4.2 Based on 61 reviews

Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire....

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Average Rating

4.2

/
5

61 Reviews

5 Star
79%
4 Star
2%
3 Star
0%
2 Star
2%
1 Star
18%

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Martin Brooks
Prompt, courteous & good!

Very good comms, quick repair to my GMTII bracelet at a price MUCH less than all other accredited repairers I contacted.Now sending my wife's watches for repair/servicing.Very impressed.

5
Date of experience: Dec 01, 2022
Thor Hughes
Not a happy experience

I have a watch with a broken winder, and contacted Watch Doctors. We had the following email conversation. Them: "We have the pleasure in providing you with an estimate for a replacement plain button and stem at £42.00"Me: "Are there any likely problems that would cause your price to increase?"Them: "As long as there is no damage to the movement and a service isn’t required."Once they'd received the watch, their estimate came back at £242, as "service and repairs necessary as movement is rusty"I asked "Please provide an updated quote for just replacing the broken winder."Updated quote came back at £77 for the repair they'd previously estimated at £42.My conclusion - they're either dishonest or incompetent. In either case, I suggest you avoid.

1
Date of experience: Nov 17, 2022
Superb service & outcome

The whole process was slick, the service and communication great and the cost affordable - at half what the watchmaker and other vendors were quoting. My watch looks like it is new - gleaming and now works as it should, with a 12 month guarantee. I will certainly use them in future and will be recommending them to my friends and family.

5
Date of experience: Nov 16, 2022
Clare Patterson
Absolutely brilliant

Absolutely brilliant, pleasure to do business with. Not only will I use these lovely people for any future requirements I will happily recommend them to my family and friends

5
Date of experience: Nov 12, 2022
Mort
Great Business Excellent Service …

Wonderful customer and highly skilled technical staff - took a Omega Speedmaster in for advice on general service and bezel refit - they refitted the bezel - cleaned, buffed the acrylic screen and advised no service was necessary - Then said it was free of charge - I drove thirty miles to this store - I now know why - not because I did not pay - I offered - but because they run an excellent honest service - I will be back for Rolex service .

5
Date of experience: Oct 28, 2022
Erin Brooks
Great customer service, speedy repair, a top company

Great service and their customer interaction was second to none. So polite and helpful, nothing was to much trouble for them. They managed to replace my strap but keep the branded clasp after finding the manufacturer stopped producing that watch. Repairs done quickly and returned with a good price for the service. Excellent and would recommend to others, and will use again myself.

5
Date of experience: Aug 31, 2022
Marie Howard
I am absolutely over the moon!

I am absolutely over the moon with my 18 year old Citizen ecodrive watch after Watch Doctors fitted a new crystal and ultrasonically cleaned the expanding mesh strap/bracelet. My watch looks like new again! Wonderful work!

5
Date of experience: Aug 17, 2022
Sibyl Barnes
Used a few times as a trader always…

Used a few times as a trader always very quick, quality service with good communication. Great for any polishing/servicing.

5
Date of experience: Apr 08, 2022
CP98
Outstanding service from start to finish

Outstanding service from start to finish!From initial contact, to having the watch inspected/repaired & then being returned has all been faultless.Staff super friendly & pricing very fair.Would recommend all day long.

5
Date of experience: Mar 25, 2022
Fabulous service from this company

Fabulous service from this company, sent my 50 year old Rolex in for service and clean, was beginning to look a bit tatty, it now looks like new again.I am absolutely delighted with the watch regardsJames

5
Date of experience: Feb 16, 2022

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