Review Time
I have a watch with a broken winder, and contacted Watch Doctors. We had the following email conversation. Them: "We have the pleasure in providing you with an estimate for a replacement plain button and stem at £42.00"Me: "Are there any likely problems that would cause your price to increase?"Them: "As long as there is no damage to the movement and a service isn’t required."Once they'd received the watch, their estimate came back at £242, as "service and repairs necessary as movement is rusty"I asked "Please provide an updated quote for just replacing the broken winder."Updated quote came back at £77 for the repair they'd previously estimated at £42.My conclusion - they're either dishonest or incompetent. In either case, I suggest you avoid.
The whole process was slick, the service and communication great and the cost affordable - at half what the watchmaker and other vendors were quoting. My watch looks like it is new - gleaming and now works as it should, with a 12 month guarantee. I will certainly use them in future and will be recommending them to my friends and family.
Wonderful customer and highly skilled technical staff - took a Omega Speedmaster in for advice on general service and bezel refit - they refitted the bezel - cleaned, buffed the acrylic screen and advised no service was necessary - Then said it was free of charge - I drove thirty miles to this store - I now know why - not because I did not pay - I offered - but because they run an excellent honest service - I will be back for Rolex service .
Great service and their customer interaction was second to none. So polite and helpful, nothing was to much trouble for them. They managed to replace my strap but keep the branded clasp after finding the manufacturer stopped producing that watch. Repairs done quickly and returned with a good price for the service. Excellent and would recommend to others, and will use again myself.
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Watch Doctors are highly experienced, fully trained watch repairers, who provide a national watch repair postal service to repair all brands of watches including, Rolex, Tag Heuer, and Rotary watches. We are based in Tring, Hertfordshire.
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