Review Time
The sandals were too big for the size, they had a large pearl on the heel that was not shown in the photographs and they were not leather. I have tried to contact the company regarding retuning them, but you can only email them. As of yet, I have had no response. This company is not what they appear on the website!!!!
I really should have known better. On Instagram the shoes looked elegant, good quality and stylish. What appeared from China 22 days after ordering was a cheap plastic approximation of the style and totally unwearable. On reading the Ts and Cs I can now understand this is a purchase scam and a case of buyer beware. Please do not be caught out as I was and waste your money on such a dreadful product that is being advertised in such way to make you believe you will recieve what you have viewed whilst the T and Cs tell you a completely different story. The company has covered themselves so customers have very little comeback. The shoes I received will go into the bin unworn and the experience has reinforced a valuable lesson; if the price seems too good to be true it should ring alarm bells and always read the Policy/Ts and Cs. Dear Readers..I was that gullible fool!Update - You will see below that I have received a response from wearchloe.com similar to their response to other dissatisfied customers below. This is a mere platitude to make it seem that they respond to customers. I can confirm that, unlike their claim below, I have not been 'reached out directly' and I am guessing that I will not hear from them personally. As I surmised previously, this is a well crafted 'scam' business and the only way one can be saved from losing money on a purchase that is so extremely different to what was pictured and promised in their adverts, is not to engage in it in the first place. I repeat, I should have known better and now have to take the loss on the chin. I hope my review will stop others making the same mistake.
I knew as soon as I'd sent the payment that I'd made a big mistake with this impulse buy as I realised it was coming from China. Delivery time was reasonable considering the package came from half way round the world. But the shoes are just packed in plastic bags. They're also made of plastic and don't look anything like as good as on the website. I'd read that they run small, so I ordered a full size bigger than my usual. They were still so small they were unwearable, even if I did like them. And I didn't like them at all. They look cheap and nasty. I wanted to return them for a refund. It took 7 emails from me to get the message through that I did not want these shoes. Each time the customer service team kept offering me percentage refunds (and I keep the product - pretty useless as I can't get my feet in them) or a store credit - as if I was going to buy another thing from this company. With the refund percentages they were offering, and the fact that they said I could also keep the shoes, I can only conclude that they are worth less than £10. The company certainly place no value on them at all.Finally I managed to get the returns address out of them, with the warning that there would be a customs charge deducted from my refund for getting them back into the country, and I would be liable for the return postage. I happily paid Royal Mail the £30 to get rid of the flipping thing and never have to deal with it again. It took some weeks, but eventually I got two partial refunds. However, even accounting for the customs payment deduction, the company has still not refunded me the full amount 4 months on.Then, guess what. Last week the stupid package turned back up at my door with a bounce notice stuck on it in Chinese. I did not want to have to deal with this again. I'm so annoyed.
I bought a pair of sandals and what came didn't match what I ordered (shoes should have had a back and they didn't) and were in the wrong size. Didn't realise I was ordering from a Chinese company as that information is well hidden.Customer service have given me the run around, their policy states that if an incorrect item is delivered that they will pay for returnn but this is a lie. Stay clear.
I wish i had read all of these comments here before I bought something from them. I have had a very bad experiance buying a pair of sandals from them. My size is 3.5 UK but they sent me size 4 UK which now is too big for me. Emailed them to return but they just answered sorry sorry to hear this that bla bla but didnt tell me the address to send the shoes back. According to their website you need to email to get a return address / return number before trying to send anything back. There website also states returns would be free if its their mistake. Tried emailing them serveral times but they just ignore me now. So glad UK have really good consumer rights as if the continue to ignore responding I will openup a dispute with my bank to get my money back. Dont recommend buying anything from them.
Shoes are made of plastic and ugly. They come in a plastic bag. No box.I am trying to send the shoes back and they don’t want to send me the address. They keep offering me 20% and keep the shoes that I will never wear in my life. I am not interested.please, be aware and don’t order anything even if they look very nice in the picture.Extremely pissed off.
Ordered a pair of sandals without checking any reviews. Shoes turned up several weeks later in a plastic bag not a box! The quality is a poor imitation of the images on the website. Pretty sure they are completely made of plastic and the heel is even printed to make it look like wood! Unfortunately the returns policy is also misleading and it’s looking unlikely that I’ll get any money back. Definitely would not recommend.
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At Chloe & Liam, we design timeless pieces that combine effortless elegance with everyday practicality. Created for women who move with purpose and dress with ease.
