Review Time
Kameron handled our boiler maintenance excellently and discovered water in the tank, suggesting it would need attention soon. We chose to upgrade with a new tank and base, and Noah visited promptly to assess our requirements. Both Kameron and Noah represent Western Fuel exceptionally well; their expertise and customer service are top-notch.
We ordered oil through Boiler Juice who used Western Fuels to supply it. They delivered 10 days late with no explanation for the delay. We ran out of oil. Both Western Fuels and Boiler Juice denied any liability and refused to compensate us Don’t use them!
I telephoned on Friday afternoon , to be told someone would call back… that didn’t happen..I rang on Monday first thing as I had no heating or hot water .. It was a very cold weekend…An engineer came Tuesday …. Managed to give me hot water but no heating more parts needed.. Matt returned did an amazing job..I would like this company to have a vulnerability register.. This would enable the elderly at risk anyone with a disability where heating and hot water essential.If big companies an offer this , it s something I would like this company to consider..
Very honest professional company.Tanker driver found split in my oil tank spoke to Weston Fuel. Harry and Noah came to install the new tank excellent workmanship. Everything was left neat and tidy. Also buy my fuel from from Weston Fuel price is always fair Thank you all for the the great service.
As a long standing customer, I looked up the price per litre on Western Fuel's own website: I was given a price of 60.5p a litre. On ringing Western Fuel to enquire about the price and possibly place an order, they quoted 69.3p a litre! Almost a £90 difference on my potential order ..needless to say, I went elsewhere as I felt they were profiteering from customers who for whatever ever reason do not have access to the internet. Come on Western Fuel, this was your own website and your own telephone number....do better and meanwhile, buyer beware, do your homework!
Had my boiler serviced, which was running perfectly prior to service. The next day it stopped working and had to call them back out. Was told a different part had failed so had to have it replaced. I said it was a bit of a coincidence it happened the day after the service and was told it’s just one of those things. So another large bill was paid! The next week the boiler stopped working again and wasn’t charged for the call out but only after a big battle and assistance from Dan, who was great. Told I needed another different part, which they never got in, even after me calling to check & them confirming they would chase the order. So no boiler working for 2 weeks. Got a different company to replace boiler as totally lost confidence in western fuels customer service & work. Wouldn’t recommend.
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
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