Review Time
We have used this company for our oil supply for a number of years. The team are always polite and helpful. Last year we started to use the Boiler Service Team for our Aga. Again, the team are polite and do all they can to get us booked in quickly, especially if our Aga is playing up! Matt our Service Engineer is great and keeps our Aga in great working order. We wouldn't hesitate to recommend this company ✨️
My family and I have used Western Fuel to supply our heating oil for many years, with no problems. Last year I contacted Western fuel for a quote to service a oil central heating boiler at a property I rent out, for its first service, and the work was done at the quoted price and all was fine.But this year I rang to get a quote and was told £145.00 labour plus parts and labour. The previous year this came to £183.60 including the labour parts and VAT.On the day the engineer arrived at about 2pm to do the service he met the tenant ,and started the work but he was still there at about 7pm and I asked the tenant what was going on, she thought the engineer was very nice, but did not seem to know exactly what he was doing ,and he had found a faulty part that would be delt with under guarantee.A while later I received the bill for the service, a total of £483.12 !!The labour alone was £270.00 plus Vat £324,00. Nearly double what I had been quoted !There was no itemisation of the parts ,and I had had no contact from Western Fuel, that it was going to be much more than I had been quoted, so I rang the company for an explanation. I asked to speak to a manager who said that the engineer had been given the work the go ahead, by the tenant, something she completely denies, and the manager said they had to go by the tenant ,to which I said , so if a tenant who is not paying for the work asks for a complete heating system they have to do it do they?. Obviously this is rubbish. The manager told me they had not fitted the faulty part, and that I could get the boiler supplier to fit it. In other words he had charged me £483.12 for a service and left it to me to sort out. So be careful ,if you use Western fuel to give you a quote for a job ,it might come to much ,much more than they quote you, without them even ringing you,and when you complain you get a ridiculous answer from the manager. I paid the bill but beware. The engineer from the boiler manufacturer, fitted the faulty part under guarantee.
Had our new boiler checked and serviced by Matt who was very thorough and very knowledgeable and very professional. It was great to have his experienced check of our boiler before winter. Reasonable price too. Thanks so much, we will make sure we book our next service with Western Fuel.
Poor customer experience.Oil ordered placed and I received a email and text to say its coming on a Friday. I waited until 2pm and asked for an update to be advised they had run out of fuel on their tanker. Caller didn’t seem bothered and said the oil will rescheduled sometime next week. I was not impressed. When they did deliver they charged me an extra ten pounds as they could not get in the full amount into my tank. So they cost me a day's salary as I need to be home for tank access and they bill me ten pounds? Very unreasonable and petty indeed. Based on the principle of them messing me about and them taking ten quid out of my account they get 2 stars.
When my usual boiler service engineer retired I contacted Westernfuels to see if they knew of someone that they could recommend. I was surprised to find that they offered a complete range of support services for their customers. Their own "in house" technicians have proved to be courteous, knowledgeable and capable. They were able to explain clearly and logically what parts would be needed for preventative maintenance and completed the task on the same day. I am now reassured that my boiler will function well during the coming winter and I can rely on prompt attention should there be any malfunctions. I found the costs were reasonable and explained clearly.
I have used Western Fuel for 18months now and the customer service I have received from them has far surpassed any I have received from previously used oil companies. I can’t sing the praises for their staff enough. They are also so helpful and cheerful on the phone and when they say they will call back they always do! The deliveries are always prompt and the price is competitive.
Claim your business profile now and gain access to all features and respond to customer reviews.
Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
loxone.com
houghtonandson.co.uk
jamieschaefer.com
www.jmcautomotiveequipment.com
denbypottery.com
kleintools.com
glsrsolutions.co.uk
loftboardingcompany.com
rgkwheelchairs.com
theconservatoryconverters.co.uk