Review Time
My neighbour ordered 500l of heating oil to be delivered on the 19th of February. Western Fuel's delivery driver couldn't tell the difference between the numbers 1 and 2 despite both properties being clearly marked, he also lacked the ability to knock on a door to check whether he was delivering to the right place so delivered the oil to the wrong address.
Unbeknownst to me he had also forced the lock on my oil tank and snapped it in half rendering it useless.
I discovered this damage and delivery mistake on Friday then immediately informed my neighbour as to Western fuel's mistake and later received a call from Harry asking if they could have their oil back to which I politely agreed suggesting he arranged a date and time letting me know when they were coming. He didn't bother doing that and I was rudely awakened by one of their drivers banging on my door at 08:00hrs on Monday, then banging again, and again, then he opened my door and let himself in and started banging on my internal door. He was genuinely surprised when I opened the door and told him to F off.
Received a call from Tim who said their driver was 'just in the area' and could they retrieve their oil to which I politely agreed, again.
They had sent a specialist pickup truck with oil tank on the back so he obviously wasn't just in the area, he took all of the oil and scarpered without so much as an apology.
I'm left with a broken oil tank lock and lid which is going to cost me £100 to replace all because a driver couldn't tell the difference between a 1 and a 2.
I would 0 star this abysmal company if I could.
Shameful behaviour.
Excellent service from ordering within a few minutes when ringing the local depot, to having a friendly, sympathetic person to speak to and a price that was cheaper by more than 10p compared to the competitors, and actually arriving 5 days before the given date. And not to forget the friendly driver! Thank you so much:)
I have been a customer of Western Fuel for a very long time, as with most of us I would normally do a price comparison before ordering. It has to be said W.F is usually the most competitive and if not will often price match.I placed this order some 3weeks ago and whilst it was worrying by the price increase because of the latest "oil crisis" I went ahead and ordered. W.Fuel kept their word and delivered at the price quoted at point of ordering....When you read some of the horror stories and the behaviour some other Oil Companies I can only commend W.F for continuing to give the best possible service to their customers.I hope both new and old customers won't forget to support them when times are better.....
We were low on oil due to a mix up with our delivery. However Tim, and his team were fantastic in organising an urgent delivery, despite the testing times we are going through. Could not fault the speedy service we received from the team at western fuel. This is fabulous customer service when so many companies forget about the end user.. So Thank You ..
We were impressed with the quick response from the company and the extremely competent, professional and friendly service engineer who called to service the Aga. Nothing was too much trouble and we would highly recommend and certainly use them again!
Superb! After contacting several other suppliers they were the only ones that would actually give you a quote for a price per litre. All the others just expect you to give them your payment details with no idea of cost! They were also 10p per litre cheaper than Boiler Juice with a faster delivery date. I will definitely be ordering from them again.
Excellent company, we have been with them for over 10 years. Had to have some additional work done following the annual service, Harry attended on time and as scheduled, carried out the work and was very professional, ensured we were happy with the completed work. Very friendly and knew exactly what he was doing, as do all the engineers that have visited us, which is very reassuring and we know all the work has been completed to a very high standard. Have recommended them to many of our friends and neighbours, all are as happy with Weston Fuel as we are.
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Western Fuel is the South West’s leading, independent heating oil and fuel supplier business based in Bridgwater, Somerset. With over 35 years of experience in the industry, providing a fuel delivery service that is second to none, we have acquired an excellent reputation as competitive and reliable fuel distributors for the region. Understanding the needs of our customers from different fields, we strive to exceed their expectations. See more
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