Name: westfieldfasteners.co.uk
Telephone: 01844201133
Rating: 4.6

Romilda L. Guest

Extremely Disappointing Service Experience

I had a very unsatisfactory experience with the service regarding a recent order totaling nearly £2,000. The entire process, from order confirmation to customer support, felt deceptive and unprofessional. Even though they advertised next-day delivery on several products, I was informed after placing my order that it would actually take two weeks, which was unacceptable for my requirements. When I attempted to cancel the order less than 48 hours later, I was told I would incur a 25% handling fee, despite the representative confirming that the order had not yet been processed. The attitude during the call was rude and unhelpful, showing no willingness to resolve my issue. I followed up with an email to cancel the order, but my messages went unanswered for three days, and the goods were dispatched regardless, leaving me with little option but to accept the delivery. Moreover, I later discovered that their prices are significantly higher than the market average, and this is not the first time I have faced issues with them. In conclusion, my experience indicates that they are overpriced, unreliable, and do not treat customers fairly once payment is secured. There are numerous alternative suppliers providing much better prices, more dependable lead times, and a far more professional approach. AVOID AVOID AVOID.

Date of experience: Jan 14, 2026

Mindi Smith Guest

1 month ago

Frequent user of reliable fasteners

I've utilized fasteners from this seller multiple times, primarily for bolts and fittings for a boat, specifically in A4 stainless steel! They seem to offer everything you could possibly need in various sizes, with reasonable pricing and excellent communication. Highly recommend.

Date of experience: Jan 12, 2026

X_ItzYouMother_X Guest

2 months ago

Appreciation for excellent service

Quick and efficient service: I am consistently kept informed throughout the entire process, from the acceptance of my small orders to delivery.

Date of experience: Dec 29, 2025

Roman Sanders Guest

2 months ago

Small order, great experience

Just a small order, but everything went smoothly with next-day delivery during Christmas. A five-star seller saved the day.

Date of experience: Dec 24, 2025

Wallace Turner Guest

2 months ago

Exceptional service worth more than five stars

If I could rate higher than five stars, I would - outstanding. The website is brilliantly detailed, ordering is simple, delivery updates are perfect, and the speed of delivery is impressive. Truly beyond perfect at every level.

Date of experience: Dec 24, 2025

Leo Guest

2 months ago

Efficient ordering and delivery

Ordered on Friday and received it on Saturday via Royal Mail. As described, it was perfect for the job. Thank you.

Date of experience: Dec 20, 2025

Rosalyn Parker Guest

2 months ago

Fast delivery and great condition

Item arrived as described with very fast delivery and in perfect condition, well packaged. A+++++++++ seller, thank you.

Date of experience: Dec 20, 2025

Leonard C. Guest

2 months ago

Swift and friendly service

Fantastic service with the added bonus of speaking to helpful, friendly staff. I will definitely place future orders and recommend this seller to my customers as well.