Review Time
My experience with Westgate Resort in Las Vegas was nothing short of a financial nightmare. What was promised as a "two-hour presentation" with complimentary breakfast turned into a five-hour pressure cooker where multiple salespeople tag-teamed me until I finally caved. Their representative Theresa used every trick in the book—false urgency, misrepresenting the timeshare as an "investment," and promising rental income that never materialized. The financial deception was staggering. They conveniently "forgot" to mention the full scope of maintenance fees, booking charges, and other hidden costs. They even had the audacity to claim tax benefits that don't exist! Most egregiously, they never informed me of my legal right to cancel within the rescission period. Since signing, I've paid $5,000 toward a property I've never been able to use. Their booking system is a technical disaster—the app barely functions, and mysteriously, every date I've tried to book has been unavailable or inconvenient. Their false claims about "10 different exit strategies" turned out to be complete fabrications. The only way out? Find someone else to take over this financial burden—good luck with that! Save yourself thousands of dollars and countless headaches. Westgate isn't selling vacation experiences; they're selling regret at premium prices.
When we returned home, as new Members of Westgate Resorts, we booked our first trip. As soon as we secured dates, we were met with a barrage of phone calls offering gifts to attend another presentation. It was in this second meeting that we were told that to stay once a year, we would need to purchase a larger unit for a couple hundred dollars more a month. In October, we were notified of a dramatic increase in the HOA fee to over $1,400 per year, with additional changes to our mortgage payment pending a new interest rate. Since then, we have experienced a series of personal and financial hardships, including the illness and subsequent passing of my mother, as well as ongoing care responsibilities for my 94-year-old father who is an Army veteran. When we contacted Westgate Resorts and asked if the timeshare could be taken back, we were told this was not possible and were advised to hire a realtor to sell it, but that was an option we couldn’t afford. Eventually, we were offered a change back to the original contract, which we reluctantly accepted due to the lack of alternatives. Unfortunately, it is not enough. We are no longer able to bear the financial burden that this timeshare has placed on our lives, and we pray that Westgate Resorts relieve us of this ongoing obligation.
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