Review Time
$145 HOKA tennis shoes went missing during a room change at the Orlando Westgate Lakes Resort and spa. Took them 24 hours to provide a personal/physical check of the original room by security AND a return call. The bigger issue was the moldy mildew feather comforter. I took pictures to the manager when we went to check out (a day early because that was the day i noticed it) and he said he would call me later to discuss. That was May 12th. No call, no letter nothing. Ive sent letters to the corporate office (certified) but they're sitting in a PO box apparently. I was trying to give them a chance to respond and Ive got nothing .
Over the past two years we have experienced a myriad of issues regarding the cost, availability, and general usability of our timeshare. The lack of information during our sales presentation (and overall misinformation) resulted in us purchasing a timeshare that wasn’t properly explained. To date, we have not used the timeshare nearly enough to justify its cost, which mainly comes down to the lack of availability. We are fed up with lies and deceit and want to get out of this nightmare as soon as possible. During the sales pitch, the representative kept pitching latest ideas and trips to convince us to buy. In fact, they specifically mentioned that I would have access to Disney theme parks as a benefit of upgrading my contract. I received a letter dated 9/1/22 claiming that our Vacation Traveler account was expiring or had expired, even though we weren't owners at that time. Mentioning a requirement to complete occupancy within 27 months of the contract date, with a copy of the letter attached. I couldn't get any assistance to understand this additional contract. I didn't want to feel trapped again, especially with Westgate potentially adding charges to my credit card and pressuring me to spend more on the Vacation Traveler account. Several different managers, higher up in the chain of command, offered us supposedly better deals on maintenance fees and lower mortgage amounts. Despite my repeated refusals, they wouldn't let us leave and kept presenting different figures to confuse us. Everything they do is rooted in deceit and distraction to fraudulently seize your money!
We initially got roped into our contract with Westgate Resort after being aggressively approached at the Westgate Resort Hotel in Las Vegas on May 9, 2023. While paying our hotel bill, an employee came up and insisted we attend a presentation for purchasing a timeshare. Despite my clear refusal, and after explaining how I was not in a financial position to purchase anything, this employee would not take no for an answer. It felt like our boundaries were disregarded, as they kept pushing and would not let it go. They only backed off once they dangled a free breakfast in front of us as bait to get us to listen, which we reluctantly accepted. This whole experience has felt like one big fraud. From being aggressively pushed into attending the presentation, to being sold on promises of easy access to properties and a so-called "great investment," none of it has held up. We were made to feel special with offers of free breakfast and airport rides, but once we left, everything changed. We could not get reservations when we wanted, the costs were higher than we were told, and trying to get help from anyone has been a nightmare. They conveniently left out key details, like the maintenance fees and the deadline to cancel the contract. If we had known how hard it would be to use the timeshare or how much of a financial burden it would become, we would have never signed up in the first place. It is clear now that this was never about helping us, it was about making a sale. We have complained to the company; we will see what happens.
We are writing a review to address the egregiously deceptive and predatory tactics we were subjected to by Westgate Resorts. In 2017 my wife and I were in Orlando for our honeymoon. We were approached by Westgate representatives who offered us free amusement park tickets and free stays at several resorts. Although we declined, they became quite aggressive, and, after several attempts, they finally convinced us. The nature of the presentation shifted quickly from informative to coercive. They delved into fantastical claims about how what they were selling was more than a timeshare. They insisted their product was akin to a real estate investment, and that it would only increase in value over time and that we could rent out the timeshare to make enough income to pay it off entirely. That was a flat out lie. We were also told that we could travel to any Westgate location at any time with no out-of-pocket costs. Finally, the salesman insisted that none of this transaction would have an adverse effect on our credit. Lie, Lies, and more lies. Despite these claims, we declined the offers. The only reason we attended the presentation was to receive the amusement park tickets and we made this clear from the beginning. However, despite three separate rejections they refused to take no for an answer. When we declined an offer, they came back with more pressure. We were told that we could cancel our contract at any time or sell the timeshare for a profit. This gave us a false sense of security, which ultimately led to us agreeing to purchase. We wouldn’t have agreed to anything had we known that we couldn’t cancel our contract anytime. If you are reading this review as well as other reviews, you will see that our stories are fairly consistent with the others, and the lies and mistruths are a common theme. If you are thinking of investing in Westgate Resorts, I suggest that you stand down and walk away. Don’t go for the free vacation or tickets they offer you, it’s a trap!
Unfortunately, we got roped into a timeshare sales pitch while in Gatlinburg, TN, at Westgate Smoky Mountain Resort. With reluctance we went and we knew we weren't going to buy anything. This was the highest pressure sales pitch we have been subjected to ever. No matter how many times we told our salesperson NO, they ignored us. We were told it was only a 90-minute presentation - my butt! We were kept there for over FOUR HOURS! First lie. Westgate found out I am a veteran and they started on how much they give to the military community. Second lie, Westgate was convicted in 2009 of getting military members into predatory loans and they have not learned their lesson. Westgate sales pitch includes on how you get a "real deed" to your unit. Third lie. Westgate was convicted in Florida for untruthful sales practices for promoting the falsehood of the deed to buyers. It's not a deed and your are not getting any type of real estate but nothing more than a glorified timeshare. We told them we didn't need their resorts as we go through Armed Forces Vacation Club. We can go anywhere in the world as long as there is a unit available for booking. We can pay as low as $319 for eight day and seven nights. We don't have go through an exchange. We don't have to buy a timeshare. Our saleswoman would belittle everything about AFVClub.com. My husband and I were highly insulted. She was telling us that the resorts we were staying at didn't have the amenities like their resorts do. I finally told the twit that we can even book Westgate Resorts if they are available on the website. I told her if it is Spinnaker, Hilton Vacation Club, Wyndham, Westgate or any other resort if it's available for booking through AFVClub then we are going to book it and we don't book anything less than 4-star resorts. I believe both my husband and I said NO about twenty times each. We even told them that we believe timeshares are for suckers and we were not going to bite. Westgate sales are worse than the sleaziest used car salesman.
The volume of false claims made by Westgate Resort employees is shocking. I was told that I could use this to make a second income which led to me making the foolish decision to agree to purchase the timeshare. I was so confused with all the false claims and inaccurate figures, and the salesperson’s coercive nature made me feel like I needed to sign a contract immediately. The following day, April 25th, 2024, I called the salesperson multiple times to let him know that I wanted to cancel my contract immediately. The salesperson refused to help me, so I returned to the office to cancel the timeshare in person. I met with a woman who notarized my documents the day before. She told me to write a cancellation letter, which I did. When I handed the cancellation letter to her, she returned and presented me with two properties. Both were far cheaper than what I originally paid for, and when I asked how she was able to lower the prices, she told me that someone had just upgraded, and I only had to pay the leftover mortgage. She told me that it would be foolish of me to cancel the timeshare contract when I could use one of the cheaper options, she presented me with to make money. I was within my rescission period and just wanted to cancel my contract but was effectively told that my only option would be to purchase a different, cheaper property. I am fed up with the run around by this unethical company and their sleezy employees. I just want to be released from this horrid contract immediately. It was presented to me dishonestly and all the ‘benefits’ associated with my purchase turned out to be lies. My consumer rights were violated because the employees essentially ignored my letter demanding the cancellation, within the period provided by law in Florida. Now all they do call demanding money that I have no intention of paying them. Westgate Resorts should be ashamed of themselves for preying on a single mother.
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