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The hotel is badly needing an update, it is very tired and looks like a hotel from the 60s. Some staff were rude at best, especially Sid's restaurant. The staff were unable to make even a pot of tea correctly. I arrived on a Sunday and the first day my room was done was Wednesday. The lighting in the rooms and corridors were extremely dull. Headboard on my bed was almost worn through, bathroom had mold in the corners and soap holder was hanging off the wall.
I recently stayed at the Westgate Casino Resort in Las Vegas and was very disappointed with both the cleanliness of the property and the attitude of the staff. When I brought my concerns to the attention of the management and resort representatives, they showed little interest and were dismissive of my complaint. I have email correspondence documenting this experience. Unfortunately, based on this visit, I would not recommend this hotel.
I have stayed at the Westgate in Las Vegas several times without any issues, this time was different. The room needed a deep clean especially in the places out of sight. We arrived myself and two grandchildren on Saturday the 31st May on Monday 2nd June I had to find one of the housekeeping staff to request clean towels as no-one had been near out room. I went to the reception desk to enquire what the procedure was for room cleaning to be told it should be every day. I explained it wasn't cleaned and asked for this to be noted which it supposedly was. Each day after returning from days out the room had not been cleaned or clean towels left. I had to go every day to reception to request this. On what would be our last night the housekeeping staff were on our floor cleaning rooms about 5 doors away. I informed them we were leaving in the morning and asked for clean towels to be left no cleaning was required. On our return to the floor a supervisor was checking empty rooms and I explained to her the problems all during our stay. She noted this down and my request to see a manager. I asked her to come into the room to check if my request for towels had been done, the dirty towels were still lying on the floor. She went and brought clean towels for us. This has to be one of the worst stays I have had. To repeatedly ask for room cleaning was poor customer service. Complaints were totally ignored by the management. This will be my last stay at this hotel.
We recently toured Westgate in Orlando and were initially impressed. Erica Simas was pleasant when we arrived, gave us a tour of the property, and we expressed genuine interest. However, once it became clear we weren’t ready to buy that day, the tone of the visit changed drastically.We were kept there for over **three hours**, subjected to relentless pressure from the sales director, despite expressing multiple times that we had a hard stop and needed to leave to care for our dogs. Erica even told us to *“just leave them where they are”* because this was *“the deal of a lifetime.”* That was the final straw.We left feeling frustrated and disrespected. Erica didn’t even say goodbye—she stormed off to attend to another prospect. The entire experience left a very negative impression.My husband and I were left shocked. **If you're considering a visit, be aware: once you say “no,” the professionalism quickly fades.** This is not how a respectful sales process should work!
My wife and I were simply here to enjoy our 1 year wedding anniversary and we were “advised” to attend a presentation regarding the history of the property and that it was basically required. We were told about the perks of attending the event but were not told about it being a time share presentation. And not only being told it would be 90 minutes of our time, instead being double that and being pressured into doing something we already said no to. Westgate might never see our business again after this weekend.
First time booking with Westgate (Branson Lakes) - I had to change my reservation last minute. I knew there was no hope- but decided to give it a try. I had Joel on the phone and he was so pleasant and kind and got the reservation changed. In terms of customer service - it was great! I have not stayed at the property yet, but will update the review when I return.
If I could give zero stars, I would. Westgate completely destroyed my credit. They gave false "facts" when selling us a timeshare. I would STRONGLY advise against doing any sort of business with them. I've had my timeshare with them for 7 years & my principle balance barely made a dent (even though I was paying nearly $600/month). Asked them what my options were to avoid foreclosure & they didn't have any to offer. Complete BS.
My experience with Westgate was a nightmare disguised as a “vacation invitation.” It all started when my boyfriend and I were on vacation in Orlando. As we were leaving one of the theme parks, a man offered us a “day pass” to visit Westgate’s resort. He promised transportation from our hotel, a buffet breakfast (which ended up being worse than a cheap 7-Eleven combo), and $110 in cash just for attending. None of that turned out to be true.What followed was hours of manipulative sales tactics. We were greeted by a salesman who was very friendly at first—but it was clear his mission was to pressure us into signing a contract. He asked us personal questions about our income and travel spending, just to figure out how much they could squeeze from us. He then showed us old, run-down facilities while pretending it was a luxury resort. He sold us the idea that we’d get a 7-day stay in Orlando every year, and access to 5-star hotels around the world through Interval International for $400–$500 per stay.The reality? Completely different. Three months later, when I tried to use this so-called “exclusive benefit” with Interval, every search returned prices over $1,200 per week. I searched in low season, across multiple dates and destinations, and never found what was promised. It was all a carefully constructed lie to get us to sign.Five months later, I tried to cancel the contract. I called and emailed them with evidence that what they sold us didn’t exist. They took weeks to reply, and when they did, they told me that this was “not a valid reason” to cancel. Are you kidding me? I was scammed and that’s not enough.They passed my case from one department to another with no real solution. A month later, I received a notification simply stating the contract couldn’t be canceled—with no explanation as to why I couldn’t find any of the properties they had promised.Where is the logic? Where is the ethics? Westgate sells a product that doesn’t deliver on what’s promised and then washes their hands of any responsibility. They abuse people’s trust and use aggressive, misleading tactics to trap families into long-term debt.I’m still paying for something I don’t want, that doesn’t match what was sold, and that I’ll never use. I’m desperately trying to get out without hiring a lawyer—but Westgate’s lack of accountability makes it nearly impossible.If you’re reading this because someone offered, you a “package” — run. It’s a scam disguised as a vacation investment.No benefits. No support. Just debt, frustration, and lies.
Had a time share tour everything was good until my wife and I decided not to get the time share. The representatives were very pushy and try to bully my wife to agree to the time share. When we gave a definite no the two employees salesman whatever there called got mad and walked away. They tried with another employee and still couldn’t take no for an answer. They were very disrespectful to my wife. We will never have anything to do with this hotel.
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