Review Time
Horrible experience — biggest mistake ever.From the moment we walked in, it was clear this was going to be a high-pressure sales trap. Alec and his associates were relentless — even after repeatedly saying no, they kept circling back with the same pitch over and over. Alec was visibly frustrated when we declined, and the pressure only intensified. One associate even gave us another pitch while sitting down, after I had firmly declined. It was exhausting and honestly felt like we were being held hostage.This was not just my experience — countless others online echo the same thing. Aggressive sales tactics, misleading “free” offers that turn into hours-long presentations, and hidden fees that don’t get revealed until it’s too late. Some people even say the staff made promises that didn’t match what was actually offered in the contract.Whatever they offer you, walk away. Better yet, don’t even show up. The whole thing feels like a scam, designed to wear you down until you say yes. Don’t get pulled into the trap — we smelled something was off from the beginning, and we should have trusted that instinct.
Absolutely disgraceful experience. Westgate operates a timeshare farce / scam that preys on trust, confusion, and pressure. We were lied to about the numbers, the monthly cost, and worst of all, locked into a lifetime of “maintenance fees” that are never fixed and ALWAYS increase. This is a rinse and repeat system—thousands of people are paying for the same 2- or 3-bedroom villas, which can only be booked during their limited time slots. Even then, you’re charged a $150 booking fee.They promise one week of usage per year, but only on their terms—availability is limited and difficult to secure. If you want more time, you’re directed to Westgate Getaway Breaks for $499 or to Interval International, where you pay $239 plus an additional fee, even if it’s a discounted rate.When we initially said no, Luis Sosa, the manager, came over and ramped up the pressure. They asked personal questions about our profession and income, trying to break us down. After dropping the price multiple times, we reluctantly said yes.But when we changed our minds, things took a turn. We were handed over to a closing officer called Inna Trakhanovska, who had been friendly when we came up—until we changed our minds again as she went through it and said no again. She instantly became hostile, tried to convince us with the line of “you can pass this down to your children” etc, after standing firm and saying no - then accused us of wasting their time, and tried emotionally guilt tripping us to TRY and make us feel bad - didn’t work. She then snatched the paperwork from our hand and told us “we’d regret this” - is that a threat?! Such awful, unprofessional and manipulative behaviour because someone has said NO?!?If you’re even considering Westgate timeshare —DON’T. You’ll be trapped in a system designed to bleed you dry year after year for a FAKE sense of ownership that thousands of others also “own.” You’ll be thousands of pounds out of pocket, with never-ending maintenance fees that go up year on year, limited availability in booking and nothing but regret.Avoid at all costs.
I hate these company .The folks that work for them does not care about you or anything they only care about the commission they will get for signing you in so run with your life. We were almost forced to buy one and I did, the next day my woman did some research and said we have to cancel so I reached out to them they were so rude, unprofessional, yelling on the phone that we wasted their time. Guess what, they stopped picking our calls, replying to our emails and messages not knowing they were buying time so that the 10 days trying period will lapse and I'll be stuck with timeshare.Our closing officer name is Nicole Sims she was the worst.. remember this lady told me she's the only one that can cancel my timeshare that I have nothing to worry about not knowing she was buying time. She ignored all my communication and then sent me one stupid empty email on Friday night telling me to read my contract, meanwhile my 10 days trying period will end on Monday so I literally had no time to do anything she waited for 8 days to reply to my email because she wanted the trying period to end so I'll be stuck with the contract not knowing I have already read the contract and it says the only way I could cancel within the 10 days trying period was by in person or send a letter which I sent letter days ago. Note: They will not mention to you that you have 10 days trying period if you don't want to continue you will cancel and get full refund. Luckily, I read it and was able to send them cancellation letter that was the only thing that saved me. Run from this folks it's a rip off making someone else rich while you get so little in return. Timeshare does not worth it
The contract we entered with Westgate Resorts in May 2023 was done so under circumstances fraught with deceptive sales practices and material misrepresentation. During what was represented as a brief "2-hour" presentation on our Orlando vacation, we were subjected to a high-pressure sales environment. We met this opportunity while looking for Universal Studios tickets during our spring break with our son. We responded to an advertisement offering discounted tickets in exchange for attending what was described as a 2-hour breakfast and informational presentation. Upon arrival at 9am, we were assigned to a salesperson who assured us we would be finished within two hours. Instead, the presentation lasted over six hours, during which we were subjected to relentless sales pressure. Particularly disturbing was that our identification documents were taken from us at check-in, effectively preventing us from leaving when the agreed-upon 90 minutes had passed. This tactic forced us to still be on the premises for six hours, deliberately wearing down our resolve until we bought something we could not afford. This practice of holding guest’s captive is unconscionable. Westgate representatives did not show several critical elements of the agreement. They did not inform us that this was a lifetime commitment, which is a serious breach of trust and failure to show material terms. Additionally, they did not inform us of the interest rate on the financing, the required membership fees for exchange companies like Interval and Westgate Cruise and Travel, the specific cancellation period for the contract, or the fact that HOA and maintenance fees would increase over time. They repeatedly left the table and returned with managers or supervisors who would cross out numbers on paperwork and write lower figures to create urgency and pressure. Finally, multiple employees claimed that Westgate had an affiliation with Disney. This claim has turned out to be a complete fabrication and was one of the main reasons we bought the timeshare. This deliberate misrepresentation of a Disney partnership is fraudulent and constitutes false advertising.
Westgate Resorts epitomizes the predatory timeshare industry, transforming vacation dreams into financial nightmares through manipulative sales tactics. Their approach preys on unsuspecting consumers by offering seemingly attractive deals that quickly unravel into complex, costly contracts. We were pressured into purchasing a timeshare with a staggering interest rate, discovering too late the contract's hidden pitfalls. The company's aggressive marketing conceals escalating maintenance fees, limited vacation availability, and a virtually nonexistent resale market. Potential buyers are lured by promises of affordable, lifelong travel opportunities, only to find themselves trapped in a financially draining commitment with minimal benefits. The biggest problem with the regulation of the timeshare industry is the short legal cancellation window. For us, we didn’t realize we had been scammed until years after we purchased.
My girlfriend and I were offered Universal tickets at a discounted price if we attended a "tour" at our hotel by a man at the desk. I already had a feeling it would be a sales pitch but didn't realize it would take 4 1/2 hours! Extremely pushy sales rep was showing us the places only to constantly hit a wall (me) so they sent two other sales people to try and guilt trip me into buying a timeshare. We eventually said no enough times and the last girl to pester us finally conceded and we got the tickets to universal. Just be cautious when offered these and very firm. Don't let these people push you around.
My family's experience with Westgate Resorts has been nothing short of a nightmare. What was promised as an $8,000 investment for unlimited annual vacations quickly doubled to $16,000 when we discovered we had only purchased even-year usage rights. The sales presentation was filled with misrepresentations—hidden fees, constantly increasing maintenance costs, limited availability, and unexpected charges became our reality. During one stay, our vehicle was even broken into due to inadequate security. Every visit included high-pressure sales meetings pushing us to spend even more money on "upgrades." I'm writing this as a warning to all potential customers: STAY AWAY from Westgate Resorts. We sent a formal letter detailing our issues and requesting contract termination, but it was completely ignored. This speaks volumes about how they treat customers after they've secured your money. If you ever need assistance or have legitimate complaints, you can count on Westgate to ignore your concerns. Don't make the same costly mistake we did—their promises are empty, and their customer service is non-existent once they have your signature on the contract.
The only praise I will give is to the people working at the resorts making sure your customer experience in your stay is exceptional. I have nothing bad to say about the 3 properties I have stayed at. But in reading the reviews now, maybe we got lucky on our stays.DO NOT ATTEND THEIR SALES PITCH!!This is to formally tell WESTGATE we will NO LONGER be making anymore payments to your scam. It has been one year and we have been lied to one too many times by your sales people. We initially bought in March 2024 in Vegas only to go to Orlando in October 2024 for them to convince us that Orlando was a better location for our membership. Moving forward to March 2025 while we were back in Vegas, we were then told that was incorrect and we never should have moved our ownership to Orlando. WOW .... and if we wanted to fix it, it was going to cost us thousands more. It is all lies, you have fleeced us of thousands of dollars, so unless you plan to do right by us and give us MOST of our money back, as we have stayed at 3 different Westgate facilities in the last year, but not to the tune of the money we gave you. We trusted you and your sales people fed us half truths and lies. There isn't anything you can do for us from this day forward unless there is compensation. We will share our HORRIBLE experience about Westgate to everyone we know or don't know. I will post on a consistent basis too be sure my review can be seen by as many as possible. Very sad as the people that work at the resorts are the ONLY people who seem to care or at least have been trained well in how to give good customer service as we have enjoyed our stays. From the Sales Management upwards, you are nothing but snakes and scam artists and you have it down to a science. I spent almost 20 years working onboard ships in the cruise industry and at times I thought our corporate office was sleezy, but you take the cake. I will be sure the hundred thousands of people I have stayed in touch with over my 20 years will know this horrible experience. So unless you want to refund us the thousands of dollars we gave you this last year. Please do not reach out to us, unless you plan to give us some money back.
While on a family vacation in Orlando, a Disney ticket seller offered us a $200 gift card in exchange for attending a tour of a Westgate resort. I was skeptical but agreed to go, believing it was a promotion for the resort. Upon arrival, we enjoyed a buffet before a salesman asked about our vacation preferences before presenting the time share offer. After the tour, the salesman claimed we could use a two-bedroom unit in any Westgate resort, not just in Orlando. He then laid out the payment plan which we said we couldn’t afford as money was tight. The salesman left and returned with his manager who also was his father and who offered a discount. I was very frustrated when it took another six or more hours to get our $200 gift card as they kept sending us to different floors. I asked if we could cancel if we changed our minds and was told we had ten days to do so. I also asked about maintenance fees, which were described as happening every two years. However, there was no mention that the maintenance costs would go up nor was there any information about the full financial implications of this purchase. Since signing the contract, we looked up Westgate’s reputation online and it was atrocious. So, we initiated several phone calls to cancel the agreement, but every phone call was unsuccessful as we’re simply told “let me transfer you to someone who can help.” Over the past three years, we’ve realized that Westgate Resorts pushed us into a purchase that was not in alignment with our vacation needs or financial situation.
Misleading Sales Practices and Booking Nightmare with Westgate We purchased a Westgate timeshare in Gatlinburg and immediately regretted it due to deceptive sales tactics and broken promises. Sales Misrepresentations During the presentation, we were told booking would be straightforward and affordable, with costs through Interval International never exceeding $599 per week. We were also told our supplemental week could be split into two vacations and pressured to sign that day or lose the offer. The most alarming issue: They requested our Social Security numbers claiming it was "only for identification," but later we discovered a loan was opened without our informed consent. Booking Reality vs. Promises When we attempted our first booking, the experience was a complete disaster spanning three days. On Day 1, we called Gateway Reservations for an August two-bedroom unit. Initially quoted $349, we were then told it couldn't be booked until September. After being transferred multiple times, quotes escalated from $989 to $1,078 for a ONE-bedroom unit. This took over 2 hours with no supervisor available. On Day 2, we tried Interval International where we were promised sub-$599 rates. The lowest quote we received was $1,859—over three times what we were promised! A supervisor finally explained that the $599 rate only applies to "exchanges"—a critical detail never disclosed during sales. On Day 3, we contacted the Gatlinburg sales office and texted our rep Amber for three days with no response. We were transferred repeatedly and never connected to a supervisor. Outcome We formally requested contract termination, deed-back options, and investigation into these sales practices. We felt pressured, misled, and deceived from day one. Potential buyers: demand everything in writing and verify all claims independently before signing anything with Westgate.
Claim your business profile now and gain access to all features and respond to customer reviews.
lichess.org
americanbookpromoters.com
ohora.us
valleyforgewmc.com
anglianhome.co.uk
tradesmint.com
fanshome.co.uk
cedars-sinai.org
careesteem.co.uk
kswiss.co.uk