westminstercollection.com

3.8
3.8 Based on 468 reviews

Historic commemorative coins, stamps and collectables honouring the nation's most important events and anniversaries....

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Average Rating

3.8

/
5

468 Reviews

5 Star
65%
4 Star
4%
3 Star
2%
2 Star
2%
1 Star
26%

Filtered Reviews

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Review Time

Dwayne Bell
Got to speak to customer services…

Got to speak to customer services straight away, absolutely perfect, thank you

5
Date of experience: Dec 03, 2024
Thomas M.
Excellent customer service

Excellent customer service

5
Date of experience: Dec 03, 2024
Karlee
Fully paid for my coin still waiting 5…

Fully paid for my coin still waiting 5 months later email and call get same old rubbish waiting stock

1
Date of experience: Dec 03, 2024
Pixie
Very helpful and personable advisor

Very helpful and personable advisor. Explained everything well...great service

5
Date of experience: Dec 02, 2024
VC29
Very helpful

Very helpful, pleasant lady on phone

5
Date of experience: Dec 02, 2024
Nathalie Barnes
Had a query,was dealt with efficiently…

Had a query,was dealt with efficiently and promptly. Very good service

5
Date of experience: Dec 02, 2024
Hector Howard
They scammed me by automatically subscribing me without my notice…

They scammed me by automatically subscribing me to a monthly subscription of 4 coins per month (£28.99), when I only originally wanted 1 coin (approx £5) as a one off payment. They did this without my knowledge and it is disgusting, they are only going to ruin their reputation by continuing doing this.update (29/02/2025): They are now adding an extra £30.00 admin fee for the coins and have sent a debt letter as I have refused to pay and have threatened legal action against me if I do not comply. I will end up paying this because it is not worth the hassle but it now adds up to £58.99 and I will definitely not be purchasing from this company ever again. I recommend nobody ever waste their time and money on these people as they are a sly and scummy "company."

1
Date of experience: Dec 02, 2024
Shania Cooper
Hi always happy with the service ☺️ and…

Hi always happy with the service ☺️ and products, good customer service

5
Date of experience: Dec 02, 2024
Charlee Clark
Goods arrived when they were supposed…

Goods arrived when they were supposed to and in brilliant condition

5
Date of experience: Nov 30, 2024
Lee
False promises all around

I signed up for a 1-year subscription which was then quietly extended several times without any information to the subscribers beforehand. I asked several times how many more coins would be sent out, as I did not want to end up with an incomplete collection. I was then told there would be another 4 deliveries which I accepted, even though I wasn't happy. But then it was extended again, and again until I finally had enough and cancelled. But now I am still receiving payment reminders about allegedly unpaid deliveries (which aren't the case!) and can't seem to solve this problem. The customer service is an absolute joke and I can only recommend to not use this company! I will certainly never order from them ever again.

1
Date of experience: Nov 30, 2024

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