Review Time
Purchased a pond from here and chose them because I hoped it would be straightforward for me as a woman with bad shoulders to put together. I wasn't disappointed. The wood is great quality and pieces nice and chunky so you can just see it's going to last. It was so easy to put together and looks fantastic. Delivery was also very fast and great communication all round. I would definitely use the company again.
1.) My signature was forged on delivery.2.) None of the parts fitted together, so I spent days making adjustments until the product was assembled.3.) After completion, the quality of the product unfortunately does not look as good as in the great promotional videos.4.) To summarize: Not recommended !I forgot to mention that my emails with pictures for documentation were simply ignored (never answered) !So the company has already received all the necessary information for many months. They are just not interested !
Folks be cautious - the expectation set on the website and the reality of poorly machined block is vast! I ordered a 4m long raised bed. Firstly as there is nothing really to hold the bottom layer together, you cannot get 4m of block to line up level on soft ground. I took mine in to my garage where I am lucky to have a level floor and enough space to lay the first layer. However the blocks are not consistent and even on a level hard floor the second layer does not go on even. Half the blocks were wet and green (recently pressure treated) and half were bone dry and brown. Doesn't look good and doesn't fit well together. This is a very expensive product and it's simply not up to standard - I regret not using sleepers now which would have been far cheaper and looked better.
Please note: it was not clear from the website (to me, and to several others who made similar comments) that the one-size amount of PVC pond liner is very large - 4 metres by 4 metres. Smaller, and for most people's purposes more suitably-sized, pond liners are available at much lower cost - eg from B and Q. The pond itself looks very good.
Such a good experience using WoodBlocX. Once I placed my order I needed them to store the goods whilst my new home was finished which they did with our demurring. The most valuable element for me is the staff. I appreciated the support at the design stage in helping me with my less than straightforward design and loved the follow through to the detailed instructions. There were some logistical issues and the customer services team really owned the problems in a respectful, prompt and satisfactory manner through to resolution. Would recommend this Company to all and could wish that all companies were as good to deal with.
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No Power Tools Needed
WoodBlocX are light and easy to build with. You don't need any power tools or technical knowledge to assemble our structures.
We provide step-by-step instructions that are easy to follow and bespoke to your project, supporting you throughout your build from start to finish.
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