Review Time
UPDATE I WAS CONTACTED SEE BELOW HAD QUESTIONS BUT NO CONVERSATION NO ANSWERS AND THATS IT. not helpful I contacted the company already I also sent a video for you to watch of product nothing so you have LOST another customer never again Firstly I'm sorry to hear about the issues you have mentioned. To resolve this I have raised a case with the merchant for you, so kindly await a response from them which should be within 3 working days (Excludes Sat, Sun and Bank Holiday). If in that time the merchant has not responded then please let me know by replying to the email which I have just sent and I will look into this further for you. You will also be notified via email of the outcome. Many ThanksWowcherAwful customer service from Wowcher you cannot call them or email them they want you to use WhatsApp where no-one responds to you. They used to be amazing don’t know what has happened At 838 my first contact and I responded at 839. Then nothing at 1134 I got an apology and a question? Would you like to return the item. I am at work so I didn’t respond till 1230 then nothing and at 1536 I followed up again chasing them and nothing. How the hell is that good service I am so annoyed with this. I ordered a breathing Bluey and it seems like he is possessed and more like Chucky it’s too scary to give to my grandchildren and want someone to acknowledge me re this item I have kept screenshots and have a video of Chucky Bluey
Purchased a Wowcher for a trip to Como. An offer that clearly states statutory rights and 14-day distance-selling refunds. Contacted the Wowcher-trusted merchant, travellolo, who told me on my travel date that the only flight arrives after the last train to Como, giving me the option to stay at the airport or take a taxi. They offered me the option to pay a surcharge for better flights at 80£, which would make this the same price as other options. I requested a refund, and they told me that it has to be done through Wowcher. Contacted Wowcher and followed the instructions for a 14-day money-back refund. Their customer service through WhatsApp replied saying this was purchased through a trusted merchant, so i have forwarded your request to them. Wowcher ignores further responses to requests for clarification, with WhatsApp messages going unreplied and no way to start a new conversation. Forty-eight hours later, there was no response or contact from either company. I wrote a complaint to the trusted merchant Tavellolo. Received a generic response stating that other flights are available on my travel days, with no details. These other flights were not offered in the initial contact.Responded back requesting further details. No response yet. I am now unable to get a response from Wowcher and seem to be stuck between them and their merchant. Which i do not have a sales contract with. This offer seems like a way to give you the false sense of a cheap holiday but then offer poor flight to get you to upgrade. Edit: pushed to the merchant again when i have no contract with the merchant. The purchase agreement is with Wowcher. And subject to the distant seller regulation.
I stupidly bought the 12 month Spotify voucher without looking at reviews because I have bought vouchers for other things without issue. It's a total scam and is an account set up in India. Getting a refund will likely be impossible. I'll never be using Wowcher again.
I purchased two products but was unable to redeem them through my account due to my email/password. No matter what I tried I couldn’t get in. They were very good at trying to give me access in different ways but nothing worked. So I ended up having a refund back to my bank. I’ve since got a new account. I purchased many time from Wowcher in the past with no problem. This will not stop me from purchasing again.
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