Review Time
I booked 2 vouchers which i redeemed for a Prague city break for myself and my husband via wowcher, which i have used before. The travel makers rang to look at flights and confirm the booking. Initially i was told that it would be an in direct flight with a stop at Amsterdam, then i was told that there was no availability left for the Hotel which was what had been advertised online. The total for the voucher for hotel and flights was 169pp plus a booking fee which totaled up to £345. After a long conversation yesterday nobody in management was available to speak to me about my concerns. They also wanted to charge me extra for the direct flights which were coming up as an extra 89 pound per person (so there was a direct flight available) at an extra cost which was not stated. This was supposed to be a present for Christmas for my husband but because of the stress i have encountered with it i had to speak to him about it so we could figure out what to do. I rang back this morning to see if there was anything else that could be done as yesterday i requested a refund but was told they can give me credit to redeem against something else but i did not want to do that, we specifically wanted to go to Prague as it is a city we haven't been to before. i requested a refund but was told to get in touch with wowcher, but no response from them, i phoned back to ask if there was any further options. There was an option of a hotel which was not the Hilton hotel which was the Grandior plus 2 others which were an option however kept pushing me towards this one, i felt like i had to go with this (what can you do if that is the only one they are saying they have available) then there would be a charge for Manchester flights which were direct. Anyway we have ended up paying an extra £202 on top of the 345 including the booking fee after all the stress encountered. he also said that transfers from the airport would be about 60 each way so he could sort this out for £50 round trip, and include breakfast for 4 days. The man on the phone stated that they were in fact loosing money to help me get this package. All in all i have paid £548 for an offer that they were advertising as 5* stay and hotel Hilton and Manchester flights for £338. Apparently there is no availability at the Hilton, when you go on there direct page there is. Also the flights that we have had are totaling to £122 for two of us there and back, the hotel with breakfast is £266 for four nights, and i have just priced the transfers up and it would have cost £64 for a round trip totaling to £452 (i would have still been out of pocket due to the voucher on wowcher they were advertising at £338) however they have charged me £548 and spoke to me like they were doing me a favour- so i am Nearly an extra £100 out of pocket again. i am extremely disheartened and feel like i have had my money taken away from me, to be fair i am that annoyed i'm not even looking that much forward to the trip now after all this.
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