Review Time
Awful company After ordering a product back in october I got in contact asking where my order was There reply was My code had expired so Ive asked them for a new one, I was 3 days late in redeeming my voucher The response was we don’t give refunds despite them saying on the website guaranteed 14 day refund on unredeemed vouchers Which I wasn’t after so now I’m left with no product and they’ve taken my money how’s that even legal, I’ve never left a review on Trustpilot but I want to warm others of this company, finally received a refund minus the postage in credit as a so called goodwill gesture which I paid for! There’s more hurdles than the grand national to redeem the new code given such a faff
I bought vouchers to see the lights in Colchester with a so called 30% discount. For eg a ticket for a child was 7.7£ instead of the 8.5£. Total scam, when i tried to redeem it on the website the voucher i paid ~ 8£ was valued at 2.54£. I asked for refund and i had to make a request for each of the tickets purchased. You chat with some AI on whatapp who cannot refund the entite order and after the refund one item, they say to contact them again in 24hrs. So i used 4 different phones to get my refund request in, let’s see if they actually refund me.
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