Review Time
Absolute joke of a service with extremely poor customer support.Purchased a 12 month Spotify deal, wanted to cancel my order after finding out these are Indian accounts that have been spoofed through a VPN so that the accounts can be bought on the cheap then assigned to you, these are at risk of stopping working.Tried contacting the merchant, 0 response, tried wowcher on two platforms both facebook and whatsapp and the responses just stopped with 0 resolution.Currently pushing a claim through for a chargeback with my bank, avoid at all costs.**UPDATE**The merchant and wowcher contacted me the day after this was posted, still not resolved, honestly the communication with wowcher is shocking. Still no refund and they totally misunderstood the message, all I want is a refund!
I would stay away from this company - taken money for a product not had - bought an extension and telling me won’t refund for that part?! Only the voucher what wouldn’t redeem!! Excuse me! This was for a friend and it’s caused a lot of unnecessary anxiety around an already stressful time.
Wowcher - oh dear, the deals are basically all lies and their terms & conditions stand for nothing. Terrible customer service. The sellers are selling on this platform as they are dodgy - you then have an issue and Wowcher say contact the merchant - we want nothing to do with it.. and the merchant.. miraculously disappears!! The holiday we purchased I could of got for half the price as they don’t tell you that what they advertised incurs lots of additional charges 🤬Edit* thanks for your answer but I have spent weeks in contact with you and you have done nothing to help - customer service at its worst. Don’t write replies pretending you want to help!
I'd have given 5 stars but one wowcher hasn't worked I followed instruction it wouldn't let me paste so I've paid for something I can't redeem I have got in contact with the company hopefully they will get in contact with me Kind regards Dawn
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