Review Time
Appalling customer service, immediately cancelled my order within 10 minutes of redeeming, by emailing the merchant and wowcher, as per their terms and conditions.The company Cloud 9 that wowcher are endorsing and have apparently vetted have over 300 negative reviews. The beds are poorly made, the mattress are recycled old mattresses that have been recovered from somewhere.Cloud 9 has no phone number, they ignore your emails, hoping you will go away. The links on their website also don’t work.I have reported cloud 9 to trading standards and have opened a court case against cloud 9 and also wowcher, as they have a duty of care to their customers. DO NOT USE WOWCHER OR CLOUD 9Wowcher also claim that they fully vet their companies however this director had 9 closed dissolved Ltd businesses in 6 years so wowcher do not verify the merchants they are endorsing Wowcher also refuse to assist on this matter *** Update ***promised an update on here within 24 hours and nothing chased up Wowcher via email, Facebook and what’s app and have been ignored ** update ** still nothing back from Wowcher so I’ve reported this to Martin Lewis to investigate as well as money savings expert I have also filed court paperwork against both companies *** update *** 72 hours since promised update from Wowcher and nothing back despite emails, what’s app and Facebook messenger as well as linked in *** Final Update **Full Refund from wowcher recieved
What Information do you need ?I’m not putting my address or phone number on here It came from sloomy It was delivererd today to hu10 My surname is Handley And the gas lift mechanism doesn’t work This is sooo bad Please call me I posted 10 days ago about how rubbish wowcher were In a nutshell I ordered a bed for my granddaughter and was quoted 8 to 10 days 5 weeks with no deliver and what seemed like 100 e mails with them doing nothing other than passing my complaint on to the bed company who again did nothing, I waited another 10 days while my 5 year old had no bed. This morning at 6 am my door bell went and there was my bed ! Delivered by a lovely young man who had no idea how long I had been waiting or infact the issues I had had.Guess what Wrong bed Wrong colour Wrong opening ottoman Wrong headboard Missing screws Please people Wowcher need to get it sorted I’m desperately looking for the bed they sent and I bet it’s a cheaper alternative But what can I do They have no phone Take days to get back PLEASE PLEASE NEVER BUY ANYTHING FROM WOWCHER THE STRESS LEVELS AND THE TIME INVOLVED IS EXHAUSTING Geoff Handley Willerby Hull
Not fully understanding Wowchers process with then having to sign into a separate portal pay for delivery, I have now been told I cannot get a refund for money I have paid for nothing. Worst service I have received from any online retailer and will not be using them again. Absolute waste of money.
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