Review Time
Based in the remote north west of Ireland, having limited IT skills and being well into retirement age, I was faced with the challenge of configuring my Wunda E91 thermostat to my specific needs.[I required a single on-off period every day of the week at "off peak" hours so as to avail of the night time cheap electrical tariff rate.]I printed out the E91 manual and watched a variety of videos that were available on line but ....... "Alas!" ..... I failed to achieve what was required.Composing an email to Wunda "techsupport" I was delighted to receive a reply by return from Luke Barrett.Luke's clearly written instructions enabled me to quickly and easily configure the thermostat to the required parameters. [Printing out these instructions will enable me to reset the thermostat if required in the future.]If I was to make a couple of suggestions to Wunda, I would recommend:1. Preparing a simpler and more comprehensible manual - targeted at the less-technical reader.2. Remaking some of the E91 videos to address specific, narrower issues. For example:- turning on/off and understanding the symbols- time and day settings- -understanding the default settings for each day- etc.3. Allow the videos to run at an altogether slower pace!
Self installed 95 square feet 3 bedroom bungalow only problem I had was the adhesive for the floor panels it’s now in 9 months connected to an air source heat pump lvt flooring the large lounge set for 21c the bedrooms are 2c lower no thermostats or actuators used open loop system works absolutely fine if you have some diy skills you can install this yourself and leave final connection to your heat source engineer
Self installed 95 square feet 3 bedroom bungalow only problem I had was the adhesive for the floor panels it’s now in 9 months connected to an air source heat pump lvt flooring the large lounge set for 21c the bedrooms are 2c lower no thermostats or actuators used open loop system works absolutely fine if you have some diy skills you can install this yourself and leave final connection to your heat source engineer
DO NOT BUYI’d like to share my experience with Wunda’s product and customer service as a warning to others.When the product was delivered, I discovered that the boards were warped, meaning they would never lay flat as intended. This was a major issue from the outset. Additionally, the perimeter strip was overestimated, leaving me with a completely unused roll. I also ended up with two 25-metre rolls of pipe left over, when they should have supplied 80-metre rolls. This mismatch resulted in unnecessary waste.The manifold system was another disappointment—they supplied a 1” valve, which seems impractical for a typical domestic system. These errors not only increased my costs for additional materials, such as adhesive and grab solutions, but also significantly extended the labour time.I sent a detailed email to their customer service team outlining all these issues. However, their response was deeply unsatisfactory. The manager merely thanked me for pointing out the problems and, shockingly, admitted that they were already aware of the issue with the warped boards. Despite this, they continue to sell these faulty boards without informing customers.What should have been a straightforward job, taking just a few hours, ended up taking three days due to the warped boards. The extra time and materials significantly added to my expenses. It’s clear that Wunda prioritises taking your money over ensuring customer satisfaction. Once they’ve been paid, they show little regard for your time or additional costs.I would strongly urge others to think twice before purchasing from Wunda.
We received very helpful support from David in technical support, and when it became clear the thermostat was the problem, he arranged for a new one to be sent. We have now received this just 2 days later and the UFH is now working. We also found the videos really clear.
Great service and a great product. I wanted an under floor heating system that I could install myself and the rapid response system was perfect. From the initial design and quotation through to the technical support when the plumber was doing the boiler connection, Wunda made the process really easy. I would certainly recommend this product.
Great service and a great product. I wanted an under floor heating system that I could install myself and the rapid response system was perfect. From the initial design and quotation through to the technical support when the plumber was doing the boiler connection, Wunda made the process really easy. I would certainly recommend this product.
Absolutely fantastic customer service from Shareen, called as underfloor heating wasn’t working and she talked me through the reset. So knowledgable and helpful, many companies could take note of this brilliant customer service approach. Straight through on the phone also instead of being passed around the houses - well done WundaGroup as your customer service level matches the quality of your product.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
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