Review Time
I recently decided to close my account with Xlence and I attempted to withdraw my funds. Unfortunately those funds slightly exceeded my original deposit and this caused a series of problems: a) the "withdraw" button on the webpage was disabled; b) attempts to seek support led to no less than 5 emails to different members of the so-called support team, none of whom seemed capable of understanding, let alone solving my problem. Luckily, I had spotted on Trustpilot the address consumerexperience. I duly sent an email to this address, once again explaining my predicament. At last, I was given a sensible explanation, instructions on how to withdraw my money and an apology for the frustration experienced up to that point. All seemed fine until I realised that my credit card had been replaced by my bank and now I needed to inform Xlence that they would need to take this into account. All the frustration of dealing with frontline support was repeated, their responses to my emails once again revealing their unwillingness or inability to deal with the situation. At one point their reply was so abrupt as to be quite offensive. But, once again, consumerexperience came to the rescue and I am glad to say that funds have now been successfully returned to my credit card account. Trading with Xlence, in my opinion, is perfectly fine. The performance of their execrable support team, on the other hand, is bound to put off any would-be investor. Thank goodness for consumerexperience which, curiously, is kept very secret by Xlence and only revealed, it would seem, to readers of Trustpilot.
If you ever come across this company Xlence, RUN.The company does not live up to its name. In any kind of way. Yes, when you want to deposit money, they are quick. Real quick.BUT. The soon as you want to withdraw your deposit - after being maliciously suspended for things you don't even know what means (arbitrage, time difference in prices, tooling etc. etc.) some staff members in customer service write than you can - of course - take out your deposit (which is mine). Whereas other staff members write that I cannot take out the deposit due to suspension. I am furious!. One could have a silent wish that companies such as Xlence will be shut down in the near future.
They reduce trading conditions when you are profitable - such as increasing spread on instruments to make sure that they win and you lose. Also the process for withdrawing is a disaster. It's been over a week now with chats almost daily to their support team who confirm the withdrawal is occurring yet they continually get 'internally denied' without ANY reason or communication. Even after requesting confirmation by email of the withdrawal that they say is happening they didn't follow through.
Xlence, T4Trade, and Tradeco Limited are all the same scam and fraud operation. They keep rebranding, but they continue the exact same practices, wrongfully accusing traders of “arbitrage,” freezing accounts, refusing withdrawals, and giving players zero chance to defend themselves.They claim they are regulated by the Seychelles Financial Services Authority (FSA) with licence number SD029 under the company Tradeco Limited, but this is misleading at best. Multiple regulators including the Financial Conduct Authority (FCA, UK), Autorité des Marchés Financiers (AMF, France), Comissão do Mercado de Valores Mobiliários (CMVM, Portugal), Comisión Nacional del Mercado de Valores (CNMV, Spain), and Financial Services and Markets Authority (FSMA, Belgium) have all publicly warned investors that this company is not regulated to operate in their territories. Documents, addresses, and even domains don’t match FSA records, suggesting possible identity misuse.Claims of legitimate licensing don’t matter when you cannot withdraw your profits and the broker refuses to explain accusations. Arbitration claims are vague, evidence is never provided, and any guarantees are promptly erased — often tied to “price latency” excuses. Meanwhile, deposits are accepted instantly but withdrawals drag on indefinitely.⚠️ Final warning: Xlence is Tradeco. Tradeco is T4Trade. They are the same entity behind multiple rebrands and the same scam complaints. Don’t trust them with your money — once you’re caught, you’re trapped.Check T4Trade's Trustpilot you can see it's the same issue, it's all fake reviews for the good reviews! Edit: Reply to Xlence: Look at your reviews, everyone has the same experience, when the trader is profitable, you close the account and accuse them of arbitrage so you don't have to pay them.You don’t respond to emails, and your customer service is unprofessional and unhelpful, which reflects poorly on the company.That’s the main reason this review is here on Trustpilot, because you are not willing to deal with or resolve issues. If matters were properly handled, explained, or resolved, there wouldn’t be any bad reviews.Thank you for the reply no review even after an appeal, so my review will stay here as a warning to others, so they won’t have to experience the same thing and will think twice before using you as a broker.
My name is Aleksandrs Rumjancev, and I am warning everyone: DO NOT trust Xlence (Tradeco Limited, Seychelles license SD029). This is not a broker — it’s a scam operation disguised as a trading platform.I deposited 1,075.17 USD into my account (ID: 552703) — my hard-earned money. I did not make any profit. I didn’t even trade aggressively. In fact, I barely traded at all because the platform was unusable:Extreme order execution delays,Ridiculously wide spreads,Constant technical issues that made fair trading impossible.All I wanted was to withdraw my own deposit — nothing more. But instead of letting me do that, Xlence silently wiped my entire balance to zero and claimed I had violated their vague “price latency arbitrage” clause.When I asked for proof — specific trades, timestamps, technical logs — they sent a generic, copy-pasted response saying the decision is “final” and “will not be reversed.” No evidence. No transparency. Just theft dressed up as “compliance.”I have full screenshots from my client portal showing the unauthorized –1,075.17 USD “correction,” and I have their written confirmation that they refuse to return my money.This is not a mistake. This is intentional fraud. They lure clients with promises of fast trading, then trap their funds and invent excuses to steal them. Their “regulation” by the Seychelles FSA is meaningless — it offers zero protection to real people like me.Xlence doesn’t trade — it preys.Xlence doesn’t serve clients — it steals from them.I am now filing formal complaints with international regulators and will continue exposing this company everywhere I can. If you’ve been scammed by them too — speak up. Silence only helps the thieves.— Aleksandrs Rumjancev
I made a total profit of USD1k on my account on 18th Sep and I tried making a withdrawal.On the following day, the system sent me an email, mentioned that I took advantage of price deviation, deduct all my profits, and suspended my account immediately.Now the Brand Manager and the Senior Account Manager don't want to reply my whatsapp message after 3 days.There is no response on my email as well.Update 26th Sep 2025: Still no follow up actions from XLENCE. So if I make a profit on your app, I'm cheating. And if I make a loss, you will take my loss immediately. Can you please explain the logic?
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