Review Time
Xplore1. The support number is not hard to find.2. When you call you don't waite long. 3. The person is experienced and can figure what is needed every time i have called. 4. My Tech has always been Chad. HE is a local guy who is a true techy, and knows the product, and gets it done. Chad also keeps me informed on what Xplore is working on so I did not make the mistake of signing up with big satellite guys who don't have local guys.
Avoid this wifiIt randomly disconnects and cannot be trusted to stay online. If you have any important work that needs reliable wifi, avoid this company at all costs. Additionally, their Wi-Fi towers are located in Ontario, so if you don't live in Ontario, you will experience significant delays. It is borderline a scam. I am begging everyone to avoid this horrible company. Please ignore all the positive reviews. They are either bots or people who don't understand modern technology well enough to give an accurate review.
I have used the services of Xplore recently and previously at a different address when it was considered Explornet. In both instances I have not been discouraged with the service. Were there problems that came up? Sure but the way that Xplore deals with the issue has been second to none.i have had prompt service from knowledgeable technicians and the issues are not being long for resolution Connectivity/lagging is not usually an issue so I enjoy fast Wifi using multiple devices.
@TrustPilot please kindly provide us with an option to select 0 stars. Donating monthly to this company is no fun. They are supposed to give you internet access when you pay, but Xplore just cannot guarantee that. An internet connection that cuts out every 2-5 minutes as well as during any kind of upload (like simply sending a photo). I could only dream of getting the 50 mbps download speed we pay for. Countless calls with worthless troubleshooting, replacing the router and modem; these things don't change anything when your ISP is not able to provide what they advertise. After all this, you make us pay for a worker to come on sight to do what? Fiddle with the direction of our antenna and act like it's changing anything? It didn't. Don't consider this internet service "provider", if you have the choice.
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