Review Time
I signed up with Xplore because they were the only internet provider available in my area at the time. Once faster options became available, I switched providers. Xplore asked me to return their equipment, which I had no issue with, they even sent a box for it.What they didn’t tell me was that I would be responsible for climbing onto my roof in the middle of winter to uninstall the equipment myself. When I explained that it wasn’t safe due to the winter conditions in Alberta, they offered to send a technician but for a $150 fee.So now I’m stuck choosing between paying the technician fee or the “unreturned equipment” fee, which are both roughly the same cost. On top of that, I was only given 30 days to return the equipment.
Be aware when signing up that you only have a year of them doing anything for you. For example, if the dish comes out of your wall because the bolts were too loose, Xplore's policy after a year is to claim that it was an act of God without even having a tech come look at the issue and then charge YOU $150 or more to come fix the issue... How, after 2 years, does a dish falling off because the bolts came undone seem like an act of God? That seems like poor installation, not gravity, to me.
Over and over and over I have upgraded xplore internet only for it to go back to same old speed in a month or two. All of a sudden, over night it will drop off to .5 to ONE mbps download and .5 upload. You call them and they want 173.00 with tax to send a Tec out each time or blame it on trees that apparently grew up OVER NIGHT. OVER AND OVER AGAIN.I canceled and got starlink....$7.00 a month cheaper plan with statlink Lite. Set it up myself in a little over one hour. Around 35mbps download and 12mbps upload. That is as fast as my computer will handle. If I test it at the satellite DISH I get over 300mbps download and around 40 upload. In an area that has no cable hookup(rural) that is stunning to me. Xplore has never been even CLOST to this. My connection is 30 times faster and would be MUCH higher if I had a newer laptop with more ram. DROP xplore like a hot potato.....there is NO comparison to starlink. Also starlink has a feature that detects snow and warms the dish to melt it.....just stunning the difference in the two providers. NO MORE 173.00 house calls that do NOTHING.
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