Review Time
After the recent ice storm, some trees near our home came down and partially blocked our signal. I called Xplore and booked a service call which was pretty much the next business day. The service technician was knowledgeable, efficient and quite pleasant. About as good as it gets!
Connection was stable with swift but ever since fiber got connect been having problems with xplore, since they acquired swift a few years ago.Now I have interruptions couple times every quarter and they don't even take responsibility, if its under 24 hours no refund or nothing.They even send a tech over once to fix problems and all i got was a price increase.Honestly would not mind going back to swift if it was possible, don't need fiber only consistence with decent speed
Horrid signal, horrid service. Signal was bad before the new tower move and now it's worse. My wifi is fine, it's xplore signal that's bad. By the time I got an authenticater pin for an account, the pin was expired. Watching a movie and it cuts out at least 4 times. I told the person on the phone, it isn't every minute, so she said it's fine now. I said what am I suppose to do? Call when it happens again. She said "yea".It did cut out, 5 minutes after I hung up. The problem is, Xplore is the only service available in my area. What am I and others in my area suppose to do? Paying $93.00 a month for this frustration.
The company sent out a tech who hasn’t even been with them for a month he went up in our attic and fell through our ceiling leaving a large gapping hole and hanging drywall he left our property and I haven’t heard a single word from the company I’ve emailed and called and they are unwilling to even speak to me or call back. Why is this company sending techs on peoples roofs that are not carrying insurance to cover accidental damage very upset with this company and how they have handled this situation
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