Review Time
Fast 5G speeds, however, their router is garbage.The range is significantly worse than the v2 StarLink router, Rogers Nokia 5G router, and my 10 year old low end D-Link router. It is unable to reach cameras that all of the above routers had no issues connecting to.Customer service treated me like a moron and suggested I rent an extender and pay exorbitant shipping for it when it is not required by any of their competitor's routers.If you're sitting next to the router the speeds are great, I'll give them that.
This company was ‘down’ 7x last summer for 24-72 hours each time. You get no updates, they can’t be bothered to update you on their website, if lucky you get a phone message 2 hours after it goes out and 2 hours after it’s on. No information when it will be on or if anyone is even out fixing it AND EACH TIME they never are til the next day. Now we are going through the same crap again. What have they done to find out who’s cutting their line and fix this issue from last year - nothing! Why don’t they have extra on hand so it can be fixed faster, why aren’t they checking where copper is sold, why don’t they have cameras - cause it costs them nothing accept the repair. We pay regardless of the fact we get no service or the fact that time after time we have to phone and waste our time while techs say, there is no outage for 15 min and then after driving us crazy finally go ‘oh ya, your service IS out”. NO shit Sherlock. Sick to death of it - service was out for 24 hours just TWO weeks ago and now it’s out again and even though it went out at 5 and it’s sunny out til 9:30 they won’t be doing any thing til tomorrow- so fed up! Why isn’t Bell’s service constantly out??? You have no business being in business.
Technician moved the satellite to the position that it should’ve been placed on my property in the first place.Works better now and looks better on the property. And he connected it properly to the proper cell tower. Appreciate his professionalism and expertise.
I have been Explorenet since the beginning. And now is Explore X. My home was flattened. I contacted Explor X to lower my price because I'm not using it. I just need it for my security cameras, as I live in a rural area and my neighbour is a convicted sex offender. Over the last four years, I have used no more than 1 GB per month. I asked several times to lower my payments with no positive result. There is no one to talk to. I'm upset about it. Explore X doesn't appreciate loyal customers.Xplore Inc. (formerly Xplornet) is a Canadian rural internet service provider. While it's difficult to pinpoint the exact revenue for 2023, Xplore's own reporting from February 2025 indicates it achieved $8.7 billion in revenue and a $3 billion profit in 2023. This was a substantial increase from previous years, with projections for even greater growth in 2024.
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