Review Time
I've had to contact Xpole regarding some concerns about a pole I purchased. Roxanne Harvey has been the rep I have worked with. She has been lovely to work with and has really made me feel that I made the right choice in ordering a pole from xpole. Her tact, professionalism, and empathy make her a stunning customer service rep and x pole is lucky to have her on their team!
Not only is their product amazing, their customer service is also top notch! I initially ordered the Xpole Xpert in Chrome but ended up switching it with a Titanium Gold. The TG is so beautiful! I am so obsessed with it. The grip is also a lot better than other poles I've used in the past. Carolina helped me with the whole switching (from Chrome to TG) process, she also sent me a very well detailed pickup instructions since I live in the same city as the warehouse location. The hand off was super smooth and easy, I was advised not to get out of the vehicle and wear a mask while they load the pole in the trunk. Overall, a very positive experience and I am so in love with my new pole :)
I ordered a pole in February and received an email that my order was processed on February 22, 2021, but I have not received any tracking information or any other information. I have tried over two days to call customer service. I could not get in contact with anyone. I left a message, but I have not received a call back. I will try to send an email soon. I understand that the company is backed up from COVID19, but I have seen other comment from people who placed their order after mine, but have already gotten their poles. Some information would be nice.Update (25 March):To echo everyone's commendation for Carolina, her customer service was efficient and kind. There was a miscommunication on my side. I had not received any of their other emails letting me know about additional requirement. Everything was solved, but I have to wait for them to restock.
Before I ordered I saw a few bad reviews about people waiting a long time to receive their poles so I was under the impression it would take a while after ordering mine. I ordered on the 3rd of March and my pole said it was shipped the day after and due to be delivered on the 8th. My pole actually arrived literally within 2 days on the 5th of March!!!
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