Review Time
Having read the previous reviews I must be the exception to the rule… I ordered my coat on late Tuesday evening, I got confirmation of the order Wednesday morning and dispatch by the evening of the same day, by end of play the following day the couriers had it at the delivery depot and it was delivered by Friday lunch time.. communication was good I got a quality coat and a very reasonable price and without any issue's. Based on my experience I would use them again… however I would have to run past my wife first.. I’ve got too many coats apparently!
Very poor quality.. jumpers full of fluff inside after every wash, front bobble and after 2 washes your think I'd had it 2 years, no stud holes sealed properly just a basic hole which trays and the coat stitching is applauding.. unreal look close and inspect these things if your dumb enough to buy .. never again will I
Seen loads of reviews saying the company Zavetti (part of Footasylum) were a scam and don’t deliver or supply tracking. However had a fairly good experience with a few orders so far. Most were fully traceable, dispatched on time and delivered quickly. The only issue really is quality of construction. I really like the designs of military combat and loads of black clothing. The construction however is a bit rough. A couple of items have had threads loose all over and stitching a bit crap and a gilet I ordered has a weird filling of very fine wirey material that is poking through the outer fabric and looking like candy floss! Have to pull it back in from behind or it rips a hole and pulls out a big clump that just keeps going. Zips are always jamming on seams as well. Delivery was great on first order by Amazon with next day/overnight tracking constantly updated then a couple of successful next day with Evri. However my last two “next day” orders are despatched on time but as Evri don’t collect them to 3/4am they are now delivering them the following day. Ie: despatched Monday afternoon - collected 3am Tuesday morning - delivered Wednesday afternoon. So it’s becoming two day delivery for £5.99 and laying in parcel hub for a day coming at same speed as standard delivery.Would recommend more if the construction was a bit more consistent and advise to not upgrade to next day delivery if it comes two days later as waste of £5.99 each time. Haven’t requested to send anything back as like the designs but feel like I’m having to constantly fix issues on everything so will be ordering less in future.
Major flaw in their refund system. Like many others on here I’ve sent my jacket back and not received a refund Have raised complaint to the payment partner as it’s best you avoid paying via those methods. If I had paid on my credit card I could have called the credit card company Will be reporting to trading standards on Monday so hopefully I will get my money back
Ordered Rumarzo jacket using a blue light discount. Confirmation email received swiftly, followed by dispatch email, Tracking number and delivery 2 days later. I was wary of some of the negative reviews, but my experience was faultless.**Update to say unfortunately my coat has a fault but the live chat with Rianna was great and a free returns label has been sorted already.
This is my second order with the company as the first order was too big. I sent back and used the exchange option but was told a refund had been sent as they didn't have the size I wanted, I checked the site and they did have my size in stock which was annoying, the cynic in me thinks they probably just said that so I had to buy at full price this time round (received 15% off the first order). I did receive the refund in a couple of days andI loved the coat so placed at full price anyway and received two days later with no issues. Despatch email and tracking number were both sent to me
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