Review Time
I placed an order in late 2024, it took over a month to arrive inspite of every product being listed as available.All three products have major defects which include:- USB-C out not working / fried a small technical appliance (voltage too high?!)- Loude high pitch noise while charging- Off-center MagSafe charger- Magnets on charger too weak to hold landscape phoneI really would not buy anthing from Zens anymore, 230€ down the drain
I had my Zens Aluminium Series 4-in-1 charger (ZEDC21B/00) for about half a year. Overall, it worked well, except for the removable adapter used to switch between plug types. Sometimes, it didn’t seem to connect properly, and I even heard sparking when it made contact. That really worried me, I was afraid it might eventually short-circuit and cause a fire.So, on the 7th of July in the morning, I reached out through their support form to ask if this was a known issue.Within an hour, I received a response. They asked for details about the plug type and whether there was any visible damage or looseness — because this should not be happening and isn’t a known/common issue. They emphasized that my safety was their top priority.After removing and reattaching the adapter heads, I did notice some looseness, both when moving it vertically/horizontally and when rotating it. There was visible play, and the gap between the adapter and the plug would change when I pressed on it.Based on this information, they offered to send a replacement adapter or do further investigation if needed. They suspected it was a faulty adapter.It turned out that my current charger (ZEDC21B/00) had reached end-of-life status, so they couldn’t replace it with the same model. Instead, they offered me the ZEDC29W/00, a comparable and improved successor to my original model.They expected the new model to be back in stock by the end of July and promised to ship it to me as soon as it was available.Just three days later, it was already on its way!To my surprise, I received a brand-new Zens 4-in-1 Wireless Charger (ZEDC29W/00), even though I was only expecting a replacement adapter.All in all, a great experience
I purchased my first 4-in-1 MagSafe + Watch Wireless Charging Station in March 2024. Since then, I have had three warranty claims for this product and now need to make a fourth warranty claim. It has always been the same problem - the USB-C 18W port to charge a 4th device fails and does not charge the 4th device (an iPad for me). Each time, I tried multiple cables that worked with other chargers, but those cables did not work with the Zens 4-in-1 USB-C 18W port. There must be a design defect that Zens needs to correct. At the current rate, I will go through 15 or 16 warranty claims in three years.The idea behind the product is great, and the design is a great design. No other product meets my needs like this Zens product. However, the product continues to fail.Although Zens customer service has been great and honored its warranty without any resistance, I would much prefer not having to deal with a defective product. If it weren’t for Zens customer service, I would give this product only 2 stars.
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