Review Time
The very spendy Liberty charger I received has a manufacturing defect. The USB A port that is included on the the charger, to support use of Zen's equally spendy Apple Watch charger module, has some kind of defect that makes it impossible to insert their charger module into the USB A port. Should have been caught during assembly of the device. Have not yet heard from Zens for five days now as to what to do about it. Not good. They are certainly very good about promoting the sale of their products, but not so good about following up with customer support. Perhaps more focused right now on trying to keep sales going to offset the effects of Trump's tariffs, than helping customers with their Zen's product defects.
Ordered the Zens magnetic bedside charger based on a review in the NY Times, Wirecutter consumer reviews. It arrived in USA from the Netherlands in less than a week. Very sturdy with enough weight to stay put. Nice styling, too. The only issue, if it is one, is the stand is too short to hold the phone at a taller upright position, unless placed on top of something else. A satisfying purchase
The charger is white but has some yellowish areas on the edges. I don’t know if it’s due to friction in the case but this makes it doesn’t look new. Appart from that it does the job and seems to be of good quality.This may explain why the second gen is black…Edit: The charger is brand new out of the box with these marks
The chosen delivery company DPD delivered the goods to a wrong address. This is clearly traceable in the delivery proof. Zens company started investigation with the delivery company. The good customer support means providing the replacement or reimbursement to the client first without waiting for the end of their investigation.After my feedback here, the company’s client support team reacted quickly by dispatching the replacement. It arrived in almost no time and was correctly delivered by DPD though something is wrong with this delivery company - no pre-announcement, no door bell ring, no request for signature. It was just left at the door.I am satisfied with the charger and the expensive box.
This mobile battery is one of the few products that can wirelessly charge itself, and I thought it was fantastic that it can also supply power wirelessly while being charged. I'm using this to power my smartphone by placing a smartphone holder away from my car's wireless charger.There are two issues: the magnetic force of Magsafe is weak, so 1) it easily detaches from the iPhone, and 2) the charging speed is slow. Despite these drawbacks, I'm generally satisfied with it.
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