Review Time
The application for the credit card was straightforward making it easy to navigate. No hidden agendas so the whole process was quick and painless!The Customer Service Dept have always been helpful. It doesn't take too long to get through and my query was heard and resolved satisfactorily.
Absolutely abysmal customer service. After having a credit card with this company (now settled and closed) they have made a mistake on my credit file which is now affecting my credit score. I genuinely owe NOTHING to this company yet they are showing false report on my credit file.. I have been contacting customer service for around 14 months and they're ignoring all my emails and haven't made any effort into fixing their mistake on my credit report.. I've had citizens advice involved and TransUnion who have now both advised me to go to the Financial Ombudsman Service, which is just more time taken and stress that I don't need in my life.Zopa have shown their true colours, happy to sign you up and make money off you, but when they need to actually take some accountability they just ghost you. Very unprofessional. Would avoid.
Fantastic customer service at Zopa, especially from Steve in the car finance department. Went above and beyond my expectations in helping me get my car finance sorted with a particularly awkward car dealership. I was accepted for credit despite not having the best credit score in the world. The app is clear and really easy to navigate and see exactly what you need to. No trouble with any aspect of this company. I very rarely come across great service where I feel it needs to be recognised but this is definitely up there!
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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