Joseph Bell

Impressive upgrade after 13 years

Our last system lasted 13 years before we encountered issues with the hard drive and the video quality started to degrade. We opted to buy a new 16-channel 8K PoE NVR along with 16×5MP cameras from th...

Selina Gibson

kind and helpful

Talia L.

the product

Nick Solis

Great product easy to install and sat up

LV20

Good product for a decent price

Owen Brooks

Forgot to ship on 11th

Forgot to ship on 11th. Then lied to me and said it did ship on 11th. FedEx is time stamped 26th, the day after I inquired. Mistakes happen, but don't treat me like a fool. Own up

Sanaphys

Trustworthy Security Solutions

The company offers reliable security solutions with an easy service experience. Their professional team made the setup process straightforward and uncomplicated. It's an excellent option for anyone lo...

customer

Inadequately packaged and hence crushed in transit.

The firm quickly gave me a full refund, but the Dual Technology PIR sensor’s front lens was stoved in due to the lack of rigid packaging. I never had a chance of arriving intact packed only in an enve...

Customer

Excellent service

Excellent service

customer

Product and delivery on time and very…

Product and delivery on time and very easy to return and refund good service good customer service good quality product

Norman B in Taunton

Helpful staff, contactable by phone, credible company history

I research on-line retailers before using them. Having a physical retail shop increases their credibility from my perspective. They are also contactable by phone. Staff are helpful. Quick delivery...

Russ

Quick delivery and included PSU

Quick delivery and included PSU. Great customer service, easy to use website.

Shelly Oda

I didn't have to wait on hold for 30+ minutes to get tech support. In fact I got assistance after I

I didn't have to wait on hold for 30+ minutes to get tech support. In fact I got assistance after I selected "tec support". Then the tech (Jonathan) was super respectful & patient while helping me...

Louise Cook

Received prompt and excellent customer support.

I received the customer support I required without delay. The representative I interacted with was fantastic—patient, respectful, and very helpful. The home monitoring product has proven to be outstan...

Elliot

Zero customer service

Not a super useful company to call about issues, and after my wife called a few times they blocked her number! How are you supposed to contact them if you literally can't call them! I can still call t...

Renssalaer

TERRIBLE company

TERRIBLE company! If I could give zero stars I would. I tried to call to cancel and they dropped the call and my phone number is now blocked! My husband and I did I phone test side by side and my phon...

Winnie Taylor

John in customer service was very helpful

John in customer service was very helpful getting several new sensors connected and resolving a battery issue

Joyce Hughes

Always a great experience

Always a great experience, Bryson was very nice & helpful

Mr. Chief

Gil is the best salesman I've spoken to he told me why I needed security in the home everything made

Gil is the best salesman I've spoken to he told me why I needed security in the home everything made sense and he got me the best deal he could possibly give me if you ever call in ask for Gil and he...

Natalie Stein

I booked them to install a video doorbell purchased from Google because they were the Google recomme

I booked them to install a video doorbell purchased from Google because they were the Google recommended Nest Pros. 1st tech didn't install the chime correctly but the doorbell worked. 2nd tech sent i...

VH17

Exceptional Service from the Installation Technician

I wholeheartedly recommend the technician who handled the installation of all devices (excluding the fire and CO2 detector) at my home. He was extremely professional and efficient. He took the time to...

Max Harris

This service is incredibly disappointing.

This service is incredibly disappointing. Their $200 gift card promotion is misleading! I was left without it and NEVER received it. I chose to cancel my contract due to this issue and switched to ano...

Rathbone Bell

Convenient Installation and Cost Savings

I appreciated not having to install all of this equipment on my own, and it's great that it is hardwired into the house. Additionally, I liked that some of the equipment I already owned could be utili...

Rose

Terrible experience with overpriced equipment!

Terrible experience with overpriced equipment! When it fails, the company will charge you for a service call. After completing your monitoring contract, they disable all the equipment, making it compl...

Stephanie Forrest-Hilton

I’ve just had a new wired alarm fitted and I am really happy with the installation and app. They cle

I’ve just had a new wired alarm fitted and I am really happy with the installation and app. They cleared away any mess made during the installation which is great. The app is really clear, simple and...

Ted Fisher

When will the new app be fixed or reverted to the previous version?

When will the new app receive updates or revert to the old version? It's truly disappointing, and it seems that many others feel the same way based on their reviews. Accessing different areas is now m...

Tonya Butler

Not good enough

I think that if you sell products, you shouldnt hide behind the statement 'contact your installation company'I am not able to contact my installer, simply because they seem to have gone out of busines...

Selina Pereira

Service is garbage

Service is garbage. Needs rebooting remotely regularly. Waste of money.

Marcus Morris

Terrible company

Terrible company, no aftercare, no downloadable manuals no instructions how to replace batteries in control panel. This thing had been beeping continuously for 48 hours with multiple error messages. N...

PB42

Texecom Customer Service....Awful.

Apologies to start with re the length of this review but its a must read if your thinking of purchasing anything from Texecom or any equipment from them.In 2023 through a separate company I had a Texe...

Shani Tallis-Evans

Very reliable monitoring service that keeps me updated with notifications of any changes or disrupti

Very reliable monitoring service that keeps me updated with notifications of any changes or disruptions to my system. Aftercare is excellent. I have used the WhatsApp service for help, and was able to...

tom tom

Sales Experience The sales process felt very uncomfortable and manipulative. During the presentation

Sales Experience The sales process felt very uncomfortable and manipulative. During the presentation, they explained how good the system is and how everything works. But at the end, they used a typica...

Natalie Westerby

The gentleman that came to fix my problem with the doorbell and my mobile very qualified engineer an

The gentleman that came to fix my problem with the doorbell and my mobile very qualified engineer and he knew exactly what the problem was and I was very happy with his knowledge of the doorbell and i...

Janet Payne

That's terrible service because they keeping call me that number 02038753891 They keep ignored that

That's terrible service because they keeping call me that number 02038753891 They keep ignored that I AM DEAF and can't speak through call as my hearing is not working but you make me more anxious and...

Sharon Ray

The box where we set and unset the alarm system is not working. When I've rang up today Saturday 31s

The box where we set and unset the alarm system is not working. When I've rang up today Saturday 31st January I was informed by a recording that they no longer open on a weekend. They then divert you...

Mr Steele

Don't waste your time or money with this company my poor old mum had this system for quite a while a

Don't waste your time or money with this company my poor old mum had this system for quite a while and got robbed system failed my mother's house, she will never use this company again as when someth...

jenniferanne.keogh keogh

Pretty much entirely happy with the whole experience… sales experience was great, clear concise and

Pretty much entirely happy with the whole experience… sales experience was great, clear concise and helpful. The installation was great, Johnny was a lovely chap. The only downside was being told I wo...

John Brennan

The person who supported and fixed my issue, i think his name was Gothan, He was excellent, extrem

The person who supported and fixed my issue, i think his name was Gothan, He was excellent, extremely helpful and very efficient. Very easy to talk with and very professional. Himself and any of th...

Geraldine Mc Dermott

Friendly, helpful, efficient and Irish are my words to best describe this company. After viewing sev

Friendly, helpful, efficient and Irish are my words to best describe this company. After viewing several companies on line, I decided to go with network security and I am happy with my choice. Very qu...

Breda Stafford

Abhijit, Simon, the installer and everyone at Network Security are just simply a brilliant company a

Abhijit, Simon, the installer and everyone at Network Security are just simply a brilliant company and made everything so seamless from start to finish. Delighted. I would HIGHLY recommend them for y...

Lauren Cummins

Shocking customer service! Alarm stopped working over Christmas despite having been serviced in Nov

Shocking customer service! Alarm stopped working over Christmas despite having been serviced in November. No engineers available until 2nd January so the only resolution given was the disable the sys...

Lidia Rodríguez

Fast and efficient

Fast and efficient response to my queries. Excellent customer service

Lina

Southern Home Security's monitoring…

Southern Home Security's monitoring services provided an added layer of assurance for my family and I. The installation was smooth and the technician was very informative, helped us navigate our syste...

Darby Hughes

Terrible company

Terrible company. Does not pay their employees. The owner Keonte is a scammer. They over price ADT equipment. Go to ADT direct for the best value and experience.

Spring

Love everything about my alarm knowing…

Love everything about my alarm knowing that I’m able to sleep at night and I am able to just go to work or leave home or out of town to know that my home is safe and sound and that I’m always safe whi...

Frederik

Best for home defense

Best for home defense

Charmaine Bell

Best security company… the service was…

Best security company… the service was fast and easy

Shadefull7394

Worth it.

The installation was relatively quick and simple to use. I just felt I wasn’t fully informed of the costs. But the system is totally worth it.

Madonna Smith

Working with this provider has been smooth and effective.

Partnering with this provider has been a smooth and effective experience. They consistently demonstrate professionalism and dependability. Deliveries are prompt, and communication is always clear.

Brosi

Reliable and friendly cctv distributor

Jimmy is always an absolute pleasure to deal with, and I'm so happy that I found a reliable cctv distributor with great customer support.We've now made a number of orders from Ertech, and have each ti...

Matt Baker

Friendly advice

Friendly advice. Good knowledge. Quick service.

Damian

Ertech are a new supplier to 1st Look…

Ertech are a new supplier to 1st Look Fire & Security and I can say they have been fantastic from start to finish on order and also cost effective, this is a huge step for us as a company and helping...

rickoss

Unbelievable support from the tech side…

Unbelievable support from the tech side explained and helped me through the process thanks jimmy

James Slater-Smith

Lewis provided excellent assistance

Lewis provided excellent assistance — very professional, approachable, and extremely helpful throughout.

Thomas R.

Easy to order and prompt delivery

Easy to order and prompt delivery. Also price was competitive.

DJ

Bought an item that was cheaper then…

Bought an item that was cheaper then anywhere else. Placed order at 1pm and received an e-mail 1 hour later saying it has been shipped. Arrived by royal mail tracker a few days later. Great service!!

Katerina L.

Great service and reasonably priced.

Rendell

Always Amazing service and very…

Always Amazing service and very reliable. Sound technical knowledge

Emanuel Barnes

Good price item and fast delivery

Good price item and fast delivery. Highly Recommended.

Carlile

No hassle and competitive prices

No hassle and competitive prices. Free delivery was a big plus.