Review Time
Good product, bad customer service. Save your money and email them for a specific link to remove your payment info. The skool thing was low quality experience. They advertise you can extend a free trial but make it difficult to cancel. I reached out on May 2nd and they charged me on May 5 I said cancel, and they charged me $39.99. So called "Free trial" with Skool course is a complete scammmmm. Waste of time find your own free info on the board anywhere on line. Can't believe how ridiculous this customer service experience was considering how accommodating they claim to be.
I ordered my pilates board on May 2, 2025. It never arrived. 3 weeks later still no board. So I get a message from 28 pilates that says I'll be getting 15 dollars back and a free board. Apparently the purple board was sold out. They never told me that. Then an instructor named Michael emails me and says the pink is sold out. Would you accept a purple one. Im like sure. Just want to get started. Well the purple one never came. Again I reach out to customer service and get the usual. We are sorry. Its on the way. Still never arrived. So it took from May 2 to May 30th to get my full refund. I have no board, I do have access to the workouts without a board. This was the complete worst customer experience I've ever had. I think they just wanted me to give up so they could keep my $$$.
I bought a board for the 28 Pilates Challenge. Everything started out fine. They give you access to their workout videos via Skool app. That lasts for 28 days and then they automatically charge you 39.99 for a renewal. The board is okay, but a bit wonky. Something to get used to. What they don’t tell you is that the board breaks and the resistance bands snap very easily. They claim you cannot return or exchange your board after 30 days. Very convenient when most boards last just outside of the thirty days and then the resistance bands snap. And they are very readily available to tell you they are sorry, but your loss. Do not buy a board from this company. They are all about any scam they can get away with. Another scam they put people through is making you believe that you can WIN a 3 month 1 on 1 with one of their trainers. Where they pick 13 winners that will win a 3 month body transformation. Sounds amazing, right? Well, I was picked. Super excited. They asked me a few questions about my fitness routine and what my goals were. After telling my story they asked how much I’d be willing to invest. Umm…why do I have to invest if I am winning something? Because you are not winning anything! I said I was not able to invest and they said that unfortunately, I was no longer a winner. I messaged my trainer, Amanda Buthe about it and she completely ignored me, but did respond when I said my board broke. Again, do not spend money on 28 Pilates. It is not worth all the hassle, lies and scams!
Don't waste your money. I deeply regret my purchase. For two weeks, I couldn’t even track where my order was. It finally arrived after 18 days, but the color was wrong—I ordered pink, and they sent purple. It was supposed to come with four gifts, but they didn’t send the belt. The left roller gets stuck, and there’s a bump where the timer is supposed to be fixed, which prevents it from attaching properly. This is a Chinese company and the material is very, very poor quality.Also, when it arrived, the box and the plastic wrapping were torn.The timer doesn't work, and the reason is that they didn't install a battery.The battery it requires is a very small watch-style battery, which is hard to find.It's truly shameful how this company operates.Their device is trash and disgusting.
Horrible experience. I was very unhappy with my reformer and wanted a refund. After much back and forth, they told me they shipped me a new one. I have no desire to have 2..let alone 1! Very unhappy especially when they advertise a no risk 28 day guarantee.
Yes, it is an effective piece of equipment- but it is the program and the community that make 28pilates stand out from the other streaming services. There are many challenges to participate in using the reformer board as well as challenges and series that you can do just using a mat (great while traveling) or using loop bands and a Pilates bar. Coaching is first class and the coaches are active in the forum and produce weekly live classes. You can be as active in the community as you like for support, motivation, meal ideas and workout tips or choose not to participate. My results- I joined in April and have lost 20 pounds in 3 months and have gained strength.
I’ve been using this board since April and have been enjoying the workouts. I like that I can adjust my workouts based on my needs that day. I can workout in between my busy Mom schedule. I even brought my board with me on vacation and did hotel room workouts! On the days I feel like I have no energy or feel like “I can’t do this” I have the 28Pilates community cheering me on to keep going. The cherry on top of it all is the weight loss that has come with the programs. I’m one happy Mama
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