Review Time
Delivery was promised within 3 days of purchase - in reality it took 3 weeks and that was after following up with customer care team to raise concerns with tracking number and if I was ever going to receive the order. Quality of the board is ok but not worth the money. In terms of videos, you have to activate your free trial which then turns into a paid subscription (£39.99 pm) without any authorisation being requested. I have now been chasing a refund for over 1 week with no success - apparently management have to approve this and they are, of course, taking their time to do so. During this period I’ve yet to be able to access any videos and instead are bombarded with emails from the ‘28pilates community’. Do not buy this product or anything else from this company.
I have been looking/researching the pilates reformers for a while. I wanted to purchase one from the US rather than Amazon, I was very excited to see 28pilates was out of Chicago. I started my order including a discount code for 1st purchase and was so excited to place my order, until I got to checkout and there was a $9.99 insured shipping cost added and I could not remove it. I contacted customer service through the chat which was unavailable, it was during the business day and no one was there to respond!! Very frustrated, I sent an email asking about clarification on this as it was advertised "free shipping in the US" 28pilates responded and stated I may believe this is misleading but it is just part of the cost of the product if it is damaged during transit, nothing else. I found another product from another company with much better reviews, HALF THE PRICE, better customer service and free shipping in the US as advertised. Not trustworthy from the start, spend your money elsewhere!
I bought the pilates board with 90 day bootcamp for ~£109 - a month later I am charged £39.99 to continue to access the 90day classes that I already paid for. If this isn't a scam I don't know what is. The board is also flimsy and creeks a lot (I'm chunky but not that chunky at 70kgs) - tbh I didn't expect top quality for the price point but considering the subscription is ridiculously expensive for what it is, I regret not buying a more expensive board and then watching youtube videos for free.
28 Pilates has horrible customer service and do not do right by their customers. 28 Pilates applies fees to your account within authorization. Then insists they are unable to return the fee. Please beware of this company if purchasing an item make sure to keep your card on lock or change the card altogether.
Well I will give this group/family a 5, why because I belonged to a Pilates studio could not get the classes I wanted due to being booked it really upset me. So I bought my board before I saw the add, and wow great eve n for me as 72 year young person. I love the fact that they have all different classes for beginners and you can work yourself up. Instructor s are very encouraging and the workouts make you sweat, really sweat and results are great if you stick to it.
I've been fortunate to have nothing but a very positive experience with 28Pilates! Customer Support has always responded quickly and resolved my issues, including a missing waist trimmer and a request to extend the trial. The 28 Day Challenge workouts are amazing! They make you sweat and work all parts of the body in short, doable workouts! The cherry on top is the wonderful support I receive from the trainers and my peers in the 28Pilates community. They helped me make it to the first of my finish lines...the 28 Day Challenge! As a result, I've lost 3 lbs. and 3 inches thus far. I love this program so much that I am going to continue with it to further my weight loss/fitness goals, my next challenge being the 90 Day Bootcamp. I definitely recommend 28pilates!
I absolutely would recommend this to anybody. Me before and after I started is night and day difference in the results. I haven't been in this good of shape in years. I'm 3/4 of the way done with the 75 day bikini challenge and the 90 day boot camp challenge. I absolutely love the workouts they give you to go. Coach Amanda and Coach Meg and Coach Kateryna are the best! The community that they give you access to is wonderful. Plus there is always a great soundtrack playing in the background
The product was received and I was so excited to get started. I love the concept and the workout videos provide clear and detailed programs. My issue is the quality of the board, on the 3rd day of owning using it for 20min/day only for the workout videos the metal rings used to attach the handles to the board fell off during my workout. Since then the rings are continuously popping off during workouts even when I snap them back in place. I reached out to 28pilates regarding this issue and they advised to “just use pliers to snap them back in place” we will not replace the product. I have done this step continuously however the metal is so weak they continue to pop off the board during my workouts. I love the concept, love the videos, but very disappointed in the quality of the board itself.
This program is the best excercise program I have ever signed up for! The community and the trainers make all the difference. I love how quick the workouts are and they give you excellent results quick! The live classes they offer are absolutely amazing and you can see and talk to the coaches! It truly is an amazing program. I am in my 76th day in a row. In the past I hated exercising but with this I looked forward to it each day. I have more energy and feel better all the way around. Join, you won't be sorry!
I haven’t even got this out of the package due to work commitments! I haven’t even had the package- which took 4 weeks to arrive - for 3 weeks ! I’ve been charged a membership with me asking about cancelling and being told I’ve did the 28 day trial! I’ve not had it for 28 days so that’s not good ! I was advised to cancel through’ manage subscriptions’ but no verification code was sent to continue cancelling! I’ve instructed my bank to block and future payment! I still want to cancel el so please respond to this and verify an can’t!
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