Review Time
This company took my money, NEVER delivered the reformer board that I paid for, and now is giving my credit card company the run around to try to get out of having to refund me!!! What an absolute heap of trash this company is, and everyone who works there. This place is a scam, DO NOT TRUST THEM!!
GREAT app!! The reformer board is so fun but I wanted a program that will tell me exactly what to do rather than me coming up with the exercise and frequency. Amanda and this app does just that! There are so many workout programs to choose from of varying lengths and difficulty. I will definitely keep doing this workout app!
The email transmission between me and 28pilates was good until I requested a refund. I've been trying for 2 days. I've had one response and replied to that response with still no guidance on what's next to receive a refund. Their refund policy is very simple in writing yet, not so simple in reality.
Delivery says 3 days, do not expect your package to arrive in this time! Took 10 days to arrive. No apology and poor excuse that “it can take longer” so the answer to that is to be transparent on the website and not express a 3 day delivery if it is not physically possible. I made the order with extra added items, half of them did not arrive with the order. Seeing some of the reviews it looks like I am not the only one so it’s not a one off mistake. No apology, no explanation. Poor customer service. No confidence of rectifying the problem and serious concerns with the website misleading and misselling the products in the package and delivery.
My wife and I both ordered this morning 5/13/25. (thinking the other person was taking care of it) I was charged $139.99 and she $149.98 + $24.99. Upon realizing the error I tried to contact the company via their c-s address "hello @28pilates.com" , hoping to cancel all three (3) orders before being processed. Unfortunately I've not received a response yet.
BEWARE BEFORE BUYING… There are many other Pilates boards available from reputable business. So my advice would be to shop with a business that delivers the quality, service and policy adherence. 28pilates doesn’t do any of the above. The quality of the board is really poor. The one I recieved was both damaged and faulty, but also the overall quality is very poor and not in line with how it is being presented pre sale. They are refusing completely to arrange a refund and now I have to take this to UK trading standards and recover my funds via a case with the credit card company. Shop around and find alternative options!!
Horrible product. Flimsy piece of plastic, my daughter and I tried it. The whole board moves with you. That makes no sense. Not worth the money and the fact you have to pay to ship back to get a refund for the product is the most ridiculous thing I've ever heard of. Never again!
Today I finished the 28 day challenge. It's been a journey since I started this program. I was hesitant at first since I knew nothing about Pilates or this program. On March 31st I decided to give it a shot. I ordered the board and it did take a little longer to get here than it was supposed to. Customer service was helpful with that, but they have a USPS Challenge you can do before the board arrives and those workouts were very helpful in getting to know pilates and get you ready for the board. The board finally came and I'm not going to lie I was nervous after my first day on it. It was hard keeping up with the transitions on the board, but with the encouragement and helpful advice from the community on the app. It got way better and I did become stronger everytime I used it. I ended up loving the workouts and this board. I looked forward to getting up every morning and using it. I even battled through having the worst headache because I did not want to give up. I love the people i met through this program and support I have recieved. I lost a total of 6lbs during this 28 day challenge. I did not take measurements for inches but I'm sure I lost some inches too. Since my clothes are fitting better, but not ready to buy a new wardrobe just yet. I still have some weight to lose.
This company is very hard to get ahold of. I have contacted them multiple times now with no responses and the only contact info they give you is their single email address. I have tried to cancel return and refund but they won’t respond. What a waste of money and a scam. They get you to buy but when you don’t want it anymore tough luck and they seem to be hiding bad reviews to. If you see this DONTbuy from them!!
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