Review Time
We had a wonderful experience with 4seating! Our recliners are very comfortable and they were easy to put together. The customer service team is very kind and helpful. We will definitely recommend to friends and family.
We’ve had our power recline movie theater seats for about 8 months and really love them. Last night one of them quit working (power was twitchy). We quickly determined it was the power adapter/cord to the chair. Called customer service (Megan) this morning and she quickly got one ordered and on the way to me.You always worry about service after buying something like this online, but it was an easy and painless call.Thanks!
As a follow up to my original review, I want to give a big thanks to Manny for his great customer service. When we got to the showroom, Manny showed us all our options and then let us explore, try and relax in as many chairs as we liked without hovering or pressuring us. The zero gravity chairs were amazing and Manny answered all our questions and made sure to follow up with us on our purchase.
I absolutely love my new recliner! I have it in my office and I use it every single day. The quality is impeccable, and it's just so functional. I play online poker, so having the two accessory trays is so helpful. I have my laptop on my lap, and then two external portable monitors on each tray. I also have the charging tray, which comes in handy. Customer service is out of this world, too! They are so responsive and helpful. Buy the chairs! You will be glad you did!
I have a Concerto and had a problem with the pull-out table that goes into the arm of the couch. It was wobbly and not sitting level. Apparently the screw that holds the table mount in place had come out and had dropped in to the bottom. Manuel Gonzalez called me back the next morning and after I explained what the problem was, he offered to send me a new mount and hardware…. free of charge…. in case I couldn’t find the screw.( I had not searched for it yet as the couch is pretty heavy and was gonna do it on the weekend with my sons’s help).I give 4Seating and Manuel Gonzalez 5 out of 5 stars for EXCELLENT CUSTOMER SERVICE !!!!!
I bought a single recliner that needed to be returned. The quality was excellent and it worked great. All the features worked wonderfully. I thought it was zero gravity but it wasn't. That was my fault. Megan in customer service was professional, responsive, and she was well-versed about their products. Megan processed the return quickly and kept me informed. It was a true no hassle return. I ordered the Apex as a replacement. I was impressed with the quality of the leather and the moving parts.
I had to call the company about adding white glove service on a theater seating sofa order, and Manny was super nice and helpful. He checked all my details and explained how the delivery. He's a great representative for the company. Plus, the customer service was so easy to reach, no waiting on hold forever, pressing a bunch of buttons!
We’ve had our Seatcraft Vienna theater loveseat from 4Seating for several years now and only recently ran into a small issue with one of our side trays. After submitting an online inquiry just a day or two ago, I was just contacted by a delightful young gal named Megan. She was exceptionally helpful in taking care of our issue, and in this day and age, customer service – or at least good customer service – can be very hard to come by. Megan had us hooked up in a jiffy, and I cheerfully advised Megan that we will definitely be replacing our Vienna when the time comes with another similar unit from 4Seating. Thank you again to Megan!
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