Review Time
I’m giving this one star because I have to. My mother, who is very supportive of black-owned businesses, wanted this service for Mother’s Day. However, my shipping address was incorrectly set to my billing address, and there’s no option on the website to update it. I had to email customer service and wait for their limited hours to reach someone. The email communication has been frustrating, as I responded promptly to their requests but have yet to receive confirmation or further assistance. My mother is passionate about supporting black businesses, but this experience has made me reconsider.
I am very dissatisfied with the service provided. This company seems to exploit individuals eager to learn about their heritage. I strongly advise against using them and believe they should face consequences for their misleading practices. Save your money and seek out reputable companies that deliver meaningful results.
This is the review I want to submit to them, so I’m posting it, as is, here. They don’t make it easy for you to figure out how to post one on their site…Why doesn’t African Ancestry provide an option for customers to share their results with potential matches, if they choose? That way, people can connect scientifically with those matches and determine their true connection to someone in their same tribe! That could connect test takers, here in the United States, in other countries and more importantly, relatives who, for instance, never left Sierra Leone! A relative who never left Sierra Leone may be a cousin or other relative of our DNA match to Sierra Leone! Our DNA match may have been ONLY ONE person of a family that was sold into slavery, but others in the family were not! Then, we would be able to trace ourselves back to a specific family within our tribe! Wouldn’t that be a beautiful thing for African Ancestry to provide? The potential truly exists, in this case, since you’ve collected DNA for people living in those communities and tribes, correct?The way you're doing it, we just have to take your word with no checks or balances. I find that VERY problematic. Other DNA tests, from other companies, connect ACTUAL people, not just to a tribe. I truly believe that should be done to deepen the experience for your customers. Otherwise, you’re leaving very complex information to be shared amongst individuals, in an online community, who know very little about genealogy and DNA.Then, in the online communities guidelines, we’re told not to discuss other types of DNA products or companies, which to me is a red flag. Why would you have a problem with people discussing other products, if they’ve done tests with other companies? It sounds like something’s amiss and that there’s something to hide. it’s like they tell us at work, not to discuss your salary with other employees. That usually means that not everyone’s being paid fairly, so the “cover your a**” is to tell people not to discuss salary. Do you see what I’m coming from? I did a test with Ancestry.com and it showed 0% of my DNA coming from Sierra Leone. What’s up with that? Your results claim that my DNA is ONE HUNDRED PERCENT FROM A MENDE WOMAN IN SIERRA LEONE. BASED ON THE SCIENCE OF DNA, DO YOU KNOW HOW IMPROBABLE (VIRTUALLY IMPOSSIBLE) THAT IS? DON’T PLAY US FOR SUCKERS.We need professionals who help us understand what our connections are and how to potentially connect with people who may literally live right down the street!They may come from the same tribe and may have also taken your tests. I urge you to offer this option to us or we have some every tough questions for you to answer. As experienced as you are in this field, you know that what I’m recommending is NOT unrealistic. If you’ve already done the work, shouldn’t you want us to get the true fulfillment of connecting all of us to our true ROOTS in Africa? Not just to a place and to a tribe, but to A REAL PERSON OR PEOPLE? WELL, DO IT! Millions of us NEED TO KNOW THIS! Don’t be like other enterprises who claim to be about helping “our people” only to SCAM, EXPLOIT AND TAKE ADVANTAGE OF US. We’ve gotten enough of that over the last 405 years. Don’t be yet another who tears away at the little dignity we have left! P.S. Why don’t you offer more countries and tribes DNA matches? There are many other countries and tribes in Africa, but I think you only offer 10-15 countries’ results… I SMELL A CLASS-ACTION LAWSUIT…
My son asked for a test kit in Christmas 2023. The ONLY information that came back that he had 1 male ancestor of Spanish descent. There was nothing there about Africa. Mind you I am Jamaican my wife is Haitian, and we are both clearly black people. My son was very disappointed so for this year we got him a kit from Ancestry.com. It showed he was 1% of Spanish descent, a total 7% European decent but 93% of west African descent. My question is how could a DNA company have missed 99% of his DNA.
I got my African Ancestry results back in October 2021. African Ancestry gave me a certificate informing me that my patrilineal ancestry is the Akan people in Ghana today.I did 23andme testing back in 2011. According to 23andme, I have E-M85 (E2b1) which is a SubSaharan African haplogroup that indicates that I don't descend from a European Scott nor any other European on my paternal line. 1 in 7,600 23andme customers share my haplogroup assignment. I know a man with the last name Koch who has both E-M85 Y DNA haplogroup and paternal African American roots in Louisiana like myself. He was told that his patrilineal ancestry was Lissongo in Central Africa. Even though African Ancestry tested only 8 STR markers, Koch and I have different ethnic group results even though both of us have E-M85 Y DNA haplogroups. He told me about his results before I took the test. I discussed my results with him, and he told me that African Ancestry was odd. He told me that he kinda thinks that it is not very reliable. Later on, he even told me that African Ancestry is nothing but an expensive haplogroup test. He told me that he had posted that on their facebook website years ago and that he was blocked by them for it. Locations of men that I see under E-M85 haplogroup branch at yfull.com site: Saudi Arabia (Ar Riyad) , The Western Gambia, United Arab Emirates, Congo (Kinhasa), Saudi Arabia (Ash Sharquiyah), Western Kenya (Magharibi), Kenya, Saudi Arabia (Ha'il), Bahrain (Al Mahurraq), Bahrain (Al Janubiyah), South Africa, Zimbabwe (Midlands), Saudi Arabia (Ash Shaquiyah), Kuwait, Yemen (Shabwah), Kenya (Rift Valley), Saudi Arabia (Ar Riyad)I did FamilyTreeDNA's Big Y-700 test. I got my results back in January 2022. It tests 700+ STR markers. I was assigned Y DNA haplogroup E-BY101982. There are 4 testers that have the markers for E-BY101982, but I am the only one assigned to it. I have ten private variants which are also novel variants. The other 3 testers are African Americans. E-M75 is also known E2according to FamilyTreeDNA E-M75's paternal line was formed when it branched off from the ancestor E-M96 and the rest of mankind around 48,000 BCE.The man who is the most recent common ancestor of this line is estimated to have been born around 35,000 BCE.There are 198 DNA tested descendants, and they specified that their earliest known origins are from Saudi Arabia, United States, Sudan, and 21 other countries. E-M85's paternal line was formed when it branched off from the ancestor E-M98 and the rest of mankind around 15,000 BCE.The man who is the most recent common ancestor of this line is estimated to have been born around 12,000 BCE.There are 139 DNA tested descendants, and they specified that their earliest known origins are from Saudi Arabia, United States, Kenya, and 15 other countries. E-BY101982's paternal line was formed when it branched off from the ancestor E-BY108741 and the rest of mankind around 850 CE.The man who is the most recent common ancestor of this line is estimated to have been born around 1100 CE.There are 4 DNA tested descendants, and they specified that their earliest known origins are from United States with 2 from unknown countries.patrilineal country origins of my Y DNA matches at FamilyTreeDNAAt 12 markersexact match2 - England4 - United States3 - United States (Native American)- 1 distance 8 - United States7 - England1 - Columbia1 - Ethiopia1 - Kenya1 - Kuwait1 - Oman1 - Saudi Arabia1 - United Kingdom I don't know why England was counted separate from United Kingdom.
After reading all the reviews, I’m glad I didn’t purchase the kit. I hoped it would be better for black people and offer more in-depth information and location than Ancestry.com, MyHeritage, or GenealogyBank. Well, the reviews saved me from paying $305 for information I already have about my Ancestry.
EUROPEAN!! DISAPPOINTED is an understatement! I was so excited to get my results which I’d secretly done and was going to spring on family for moms 102nd birthday this month. ‘African’ should be removed from the name as it’s what draws many but based on reviews/complaints leaves others almost tearful like me. Not even a specific European location. Data should be based on AFRICAN NOT EUROPEAN research, data,etc! I don’t recommend anyone to do this with high hopes. Only reason for the 2nd star was the time frame of results receipt was good. I’m So sad.
I had already gotten my DNA results from 23andMe, but African Ancestry claimed to be different and better. In addition, it is a Black owned company and I wanted to support them. I should not have bothered since they had no interest in supporting me!Though the $299 USD fee covers shipping and handling, that is only within america. So, if you are external to america, expect to pay to ship the kit back to america. If I had known this ahead of time, I would not have purchased the kit. A return postage paid label should have been inside the kit, but a return label was not sent with mine. When I contacted the company they told me they would send me a label. That information was incorrect, so they emailed me again saying I have to pay for shipping and handling back to America. That information was not on their website, nor was it in the kit. I asked that they absorb the cost for shipping and handling because that information is not stated anywhere. They claimed that it is on their website but when I asked them to show me where it is, they did not respond.They refused to work with me or meet me halfway, therefore, I elected to return the unused kit. It cost me $33 CAD to return it, plus they charged me $22 USD for shipping and another $25 USD to restock the product, and I am sure restocking must have been extremely laborious, not! So, I paid $100+ CAD and have nothing to show for it, other than my disappointment and rage!!!!!!!!! Bottom line: this company is by and for Afrikan americans only! If you are not in america, do not bother with this company unless you do not mind paying the exchange rate which for me was $1.387 CAD for every USD dollar. Dealing with this company has left me with feelings of resentment and rage! If we cannot trust and rely on our own, we are surely doomed!Be warned: once again, if you live outside of america, I do not recommend purchasing this product!
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African Ancestry is the pioneer of genetic ancestry tracing for people of African descent, trace ancestral roots back to a specific present-day African country and tribe/ethnic group.
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