Review Time
I had the experience of dealing with the customer service team behind the AG brand and was pleasantly surprised at how professional and nice they were. I was a few days late to send back my return and reached out to customer service and they emailed me back within 24 hours and once I confirmed they pants were in original form I was emailed back a return label. They were on top of it.
I purchased a pair of AG Prima cigarette crop jeans from the outlet, online, assuming they were the same AG Prima cigarette crop jeans that I had purchased full price a few months earlier from the full price website. ( I like them so much, I was happy to find another pair on sale). I was disappointed when I received them as they do not fit the same and the fabric is inferior. Writing a review here because, interestingly, not able to review this purchase on AG outlet site. Wonder why they don’t let you review your purchases?
I bought some of their products at my local Nordstrom. Loved the fit and the quality. Now that I know what I like I can order online. I needed customer service for the first time recently and they came through for me exactly as you would hope.
First off, I love AG jeans. I think they have the BEST wash in the jean world. They have so much personality. I ordered the wrong size in my jeans and within 2 hrs. they got back to me, and they had fixed it for me. Most places say oh sorry it is already in processing, which I find always hard to believe. But AG did not and now I don't have to do the hassle of returning the wrong size. Thank you, AG, for great CS
I'm very happy with most of my purchases from AG Jeans, and if I wasn't happy it was only because the style wasn't right for me. I love their quality and the quick shipping. I recently had an issue printing a return label and Customer Service was quick to step up and email me a label which I was able to print. Will always be a loyal customer.
Well besides the great sales prices and the super speedy shipping ; what really stood out was the amazing customer service ! I must have sent 3 or 4 emails with questions and got fast and informative answers ! Please start shipping to Canada 🙏🙏🙏🙏
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AG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.
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