Review Time
I’ve been meaning to review AG Jeans for 2-3 months. Not merely review, but rave about them. I bought my first pair about six months and have over-spent my clothing budget by 300 percent. Why? Because I HAD TO HAVE MORE! The fabrics are unbelievably supple, some with a hand like velvet, but still jeansy. Tellis modern slim is my cut — my hips have never looked so good. I haven’t tried any of the 30 or so shades, washes and distressings AG offers in blue. I went for their fantastic colors. They’re poetically named, but in simple terms my collection holds green, burgundy, mushroom, silvery gray and beige. Why AG rates 1.8 start here astonishes me. The company has not merely reinvented jeans: AG has invented a new category of clothing.
I had an small issue with my AG jeans. Initially, AG denied my claim, but then came back and asked for additional information. After sending some photos of the jeans, they determined that the small issue I had was not typical and offered to replace the jeans. I was very pleased with this outcome as I love the way these jeans fit me and and feel. At the time of purchase, I bought 3 different brands, and AG ended up being my favorite by far. I'll definitely be buying more AGs this year. Would recommend.
Using the online ordering system I returned the first pair which did not fit for a store credit to aboid the $10 rerun fee as I planned to order another style but the didn't fit either so they were returned again. Now they refuse to give me my money back and insist in only providing a AG Jeans gift card. I am now out $217.50. Their return policy is nasty. I would never have ordered from them had I known.
AG jeans were my favourite jeans until I die from AG jeans outlet. Until then I had heard a good experience buying them from the stores. they cancelled my order on me, did not apologize, did not give me a full refund. Visa is helping to recoup the loss but ag outlet customer has been awful. Given this experience I will not go back to the stores and buy ag. I will search for a new brand. They destroyed years of loyalty in a matter of moments, without even a thought.
Worst denim company I’ve ever dealt with. Owned a pair of jeans for only a year. I’d probably wear them 4 times a month. I contacted them after I noticed a tear in one seam that was only getting worse. They refused to assist in any way shape or form. After following up requesting a phone call they simply ignored my emails. Avoid AG jeans at all costs. Terrible customer service and terrible quality denim Shame on this company.
Like another reviewer I’ve spent thousands on AG because they are so comfortable. And how do they reward that customer loyalty? They send me the wrong size and when I try to send back for the correct size they say sorry it was final sale.So they’ve apparently found a unique loophole to trick people - list every size available on sale, then purposely send the wrong size (4 sizes small) because that’s probably all they had in stock.That way they get rid of the weird sizes that nobody buys, and they can refuse to exchange by calling it “final sale”.I’m filing a chargeback and they’ve lost me as a customer for life.
I've spent thousands of dollars on this brand both on and offline over the years. Took advantage of the Black Friday Online sale this year via my mobile phone. Accidently ordered the wrong size (28 waist vs 36) which I realized when I received my order. Contacted customer service. It's never a good sign when their response is their terms and conditions page, lol. I wasn't even looking for a refund, just a return for store credit. Never got a response back. This company is headed towards bankruptcy with their absurd treatment of good customers. Currently looking for my next brand of $200+ jeans.
My experience with AG Jeans is very similar to others who've posted on this site. I ordered a pair of AG jeans from their website - that were same waist size as 2 other pairs of their jeans that I have. The ones I received were too small. I attempted to contact their customer service department and never received a response. I think this behavior is intentional. Given how expensive this purchase was, I'll never buy another pair of AG jeans.
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AG Jeans is a premium denim and knitwear house leading the sustainable manufacturing movement with innovative technology and eco-minded processes.
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